Troy, United States
1981 W Maple Rd
N/A
+1 8002662278
Wheelchair-accessible entrance
Worker was somewhat helpful at the store but did not advise about the extra cord that was needed for the equipment I picked up. I had to wait until the next day for a technician to come out and was out to TV for a day, not to mention the frustration of assembling the equipment and having on line Comcast assistance for over an hour which also proved to be in vain.
like
Ordered tv/internet. Came to this store to pick up equipment. There is a 30 minute wait just to pick up cable box and modem. ONLY 4 employees on the floor and more out back. Then I take modem and cable boxes back home, setup according to online instructions and......you guessed....no service. I call the no help support number go through a series of automated voice prompts for about 25 minutes. A guy gets on has me do everything I already did only to tell me you will have to get a service tech out. Also stated that because I setup myself to avoid installation fee is no guarantee tech service is not required. The fee is 140 but xfinity will “absorb” 70 leaving me the balance due of 70....tossed it all back in the bag and dropped it off at the store, after having to wait another 30 minutes. I would never recommend this clown show. You can do what you want but Never again. Wasted 1 hr round trip to store, 1 hr setup and trying to get boxes to connect, 1/2 hr wasted talking to automated computer and 1 hr going through the setup process with a support desk person and time wasted driving back waiting and about 30 min cancelling the service. I would give zero stars if possible.
Without a doubt the worst customer service to be had. That other guy Jim with the neg. comments was spot on! They got lucky with this virus otherwise they would be out of business with the way they treat customers. They would not turn over their router/modem without first turning off my service leaving me to hang to figure out how to connect their service and the equipment. Further they would not give the equipment to the installer. All things said I would be left on my own without any internet until I could figure out how to set it up properly. Definite thumbs down.
Eric was wonderful. Informed about all my questions and kind. Differently would recommend this location.
Sandy was extremely helpful and efficient with assisting me in switching my old router for a new one!
Deli
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