Tukwila, United States
301 Southcenter Mall
$$
+1 2065391917
N/A
Our dishwasher failed last July 2020. A tech came out and isolated the problem. He ordered the part and charged us for it. After many phone calls we were told the part was no longer available so we canceled the order. Our money was refunded in October after several more calls. Now the part shows up in January 2021 and the store doesn’t accept the part. More phone calls and still trying to get instructions about returning the part. Be prepared to spend a lot of time on the phone.
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We asked for a dryer repair. We were given an estimate of 376.88 for replacing a part of value 12.42. We asked them what the options were and who can we talk to. This seems an outrageous amount of money for replacing a small part. Tech had no idea how to escalate or how to explain the total for repairing a part of that value for the total money. We can understand the trip fee but not trip fee were discussed beforehand and/or what is the cost to do diagnostics vs repair. Sear's labor cost shows 330.20 for less than a 30 min job for which tech never left the building. We tried to contact Sears via Facebook to try to resolve it with them and never got a response. Trying to call them to resolve didn't help much either. If you want to use Sears service for repair, please ensure to get all these details of trip fee vs diagnostics vs actual fee.
Our repair technician was Tim. He was professional and on point with his communication with us. I would wholeheartedly recommend Tim as a service technician
Overpriced, 150 to diagnose, replaced a 10 part in 15 minutes of work, 400 total. I would have preferred they offered to sell me a new oven
They keep selling a year plan and I only want my refridge for water to dispense. The plan will cost me more than 20 times more the cost of fixing the refridge which I probably will never use. I waited four hours for the repairman to come and never arrive. I called the dispatcher (had to play to guess which number to choose). The repairman called and told me that he is 5 minutes away and told me that if I don't add another 30.00 to the phone agreed price of 169.00 then he will not come. I don't think these really is the good old Sears that we are accustomed to dealing with. It seems that when Sears have gone bankrupt they sold their brand name to the highest bidder and we're not dealing with the actual Sears anymore but just the name. What does Sears got to loose by this time.
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