Ricoh USA Inc.

Queen Rinda

Pretty deterred by Ricoh at this point. The customer service is absolutely horrible for starters, and their online Chat option is a complete joke and quite useless. I don't know how many times today I heard the words \There's nothing we can do\, even from a supervisor named Denise in Georgia! Like where is the customer service in that!? At least TRY to do something. Unfortunately, I don't know if we will continue using such an unhelpful company. Not to mention we had an issue with our equipment that took months to finally get fixed by the same technician that would come out time and time again. It's unfortunate such a large company like Ricoh, with really useful equipment, is so poor in the customer service aspect.

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