Tulsa, United States
4750 S Garnett Rd
N/A
+18669317106
After 20 minutes on hold someone just hung up on my face while I was trying to explain my issue
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Crystal H. Was Amazing And So Helpful! She took the time to explain the information and was very patient.And even taught me something I didn’t know Thank you for Your help Crystal. Give her a raise! 10 out of 10
One star for this: Waited on the phone 19 minutes to be told everyone is busy and I should call back later. Called back later and it kicked me off in 2 minutes. Called the national number and was told its a 2 hour wait time. Added a star for this: When I sent in my paperwork, I was nervous because they wanted my original identification forms. I didn't need my passport this month so I chose to send it in. I was happy with how quickly my paperwork and originals were returned.
Woman just lied to me. She stated I could get my replacement card online, but I clarified that we can do so in Oklahoma, she stated yes and said the website is SSA.Gov. She turned everyone away from the door. You cannot file for a replacement card online in Oklahoma.
Yesterday I called and waited for 15 minutes on hold, only for an automated voice to tell me all the reps were busy and I needed to call back later... So that was annoying. However, I just got off the phone (after waiting 15 mins on hold) with a very pleasant woman who gave me all the answers I needed! After reading through some of these reviews, I was nervous that I was going to get a rude person, but that couldn’t be further from what I experienced. Very pleased!
Deli
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