Centerville, United States
96 Westpark Rd
N/A
+1 9378480002
Online estimates
ETA #2: They showed up the next week! After I fired them! OMG. I used this company for about 4 years. They are cheap and relatively reliable; however, I can't recommend them as they keep making mistakes and refusing to make up for them or learn from the experience. They weedwhacked one of my decorative landscaping plants a little over three weeks ago- the same week I put it in. I complained, they claimed it \looked like a weed\ (it doesn't-- it's phlox, an obvious, common landscaping plant), and said they would replace it, but never did. Then this week they weedwhacked the phlox on the other side (which they'd missed the first time). This was the last straw. In the past they have also run over a hose and damaged my back fence by clipping it with a too-large mower. ETA: Oh, their response is such b.s. No record? If that's the case it's only because they didn't keep good records. Please see attached screenshots of our email conversations about phlox fence damage, plus bonus photos of damaged plants. (The only one I don't have a record of is the hose damage - I had left it lying out so at the time I considered it my fault and didn't mention it- however now I realize it was part of a pattern of carelessness. They couldn't just pick it up?) The most aggravating part is how it's not even a good trimming job! He left huge chunks trailing over the stone wall! It's basically just a chunk taken out of the middle!
like
Great communication! Always do a fantastic job on my yard!
Great company! Always prompt great customer service!
Extremely unprofessional and inconsiderate! I would Not recommend them for anything what so ever!
In summary, good lawn service product; poor communication. I had Mow Dayton for lawn care services for about a year and they did a pretty good job of servicing the lawn. However, I was surprised to get an email indicating that my account is no longer going to be serviced by Mow Dayton THE DAY which I expected my lawn to be serviced. That means my grass is nice and tall, ready to be mowed. I would've appreciated servicing the lawn just one more time, and then immediately notify me of this change; that way I have more time to find another service. They did provide me with some recommended service providers in the area. I also see on their website that they still apparently service Dayton and Vandalia, which is where I live (north side of Dayton)...Please update your website, or indicate what customers you're willing to take on, and what customers you are not. I know my lawn isn't the easiest to mow; and I wonder if this is the actual reason for them not servicing my account any longer. I'd understand if they wanted to charge an extra fee. They apologized in their email and seem genuinely sincere. However, Mow Dayton, in the future, please notify someone of this sort of change soon after a service has been provided. Therefore, go ahead with Mow Dayton for good lawn service; if they accept you. Yet, always have a second option ready, or go ahead with that second option instead...
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