Houston, United States
1885 Saint James Place Suite 1000
N/A
+1 8008748875
The staff at Houston Texas Airport were extremely kind and helpful. They truly worked ss a team to get our issues resolved. I found them to be very knowledgeable and result driven. I will definitely fly with them again.
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Purchased ticket from Turkish Airlines since I could not find any tickets at Lufthansa and United. I even called their office to verify ticket sales and flights. To my surprise person on the other side of line confirmed that Turkish Airlines are flying and are not grounded. However, my flight was cancelled twice and when I called in June to get refund I was directed to 3rd party vendor who wanted to charge 300 for each passenger. I was told that I have to pay them so my request for refund could be processed in August. Yes they are not refunding right away it will take at least 2-4 month. I told him to deduct from ticket price which they completely refused todo. They sold ticket even though they knew they could not fly. Scam Do not buy any tickets from them you will be sorry. No one answering phones and if they do it is to redirect you to different number, email or whatsoever.
professional and very punctual, the shop is clean and has a great environment for everyone! I most definitely will be back and recommending!
The cost was cheap compared to other airlines, direct flights from Houston. Untrained employees, unhelpful, made a mistake with us and changed our connecting flight in Istanbul to a later hour. When they realized their mistake, they spent a full hour “correcting”. Told us problem was fixed, we are back on original connecting flight, BUT, cannot print boarding pass, BUT, they will print boarding pass in Istanbul. When we got to Istanbul, reservation were not changed, no boarding passes, and worse, they required PCR again, which we already had. Made us buy visas, and do PCR again, delayed us even more. NO ONE in Istanbul was helpful, NO ONE. Everyone dismissed us, pointed us to another location, we walked back and forth for an hour. Terrible service, terrible Turkish airport staff. No recommend.
Complete nightmare, Never again. It has been completely impossible to change dates on a full fare changeable ticket in Business Class. Most CSRs are also abrupt if not downright rude.
Deli
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