Nashville, United States
424 Church St #2000
N/A
+1 8885120498
Our stay with Turnkey Vacation Rentals was perfect. The apartments were spotless. Everything was updated and well-maintained. And the management was very responsive. They responded quickly and courteously to all requests. Their communication system also makes the entire process very easy from check-in to check-out. They even would automatically extend your check-in/check-out times if extra time became available, and notified us a day in advance for both. I recommend them and would 100% book with them again.
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If I could rate this so-called company (TurnKey Vacation Rentals) zero stars, I most certainly would. Their unethical business model during a global pandemic is absolutely disgusting. Withholding money from consumers by not refunding booking cancellations; due to travel restrictions, shows their true character. The future stay credit offered is an absolute joke and I believe it qualifies as the old bait and switch tactic. My original booking for 3/28/2020-4/3/2020 (six nights) was paid in full at 2337. The next travel date that my family would be able to commit to is summer 2021. The rate for 7/24/2021-7/31/2021 (seven night required minimum stay) is 5814. This company should be ashamed of themselves for taking advantage of already stressful times. Vacations are meant to be fun and relaxing; instead this has left us disappointed and disheartened. I have used my voice to let friends, family and colleagues know to stay away from TurnKey Vacation Rentals for their travel needs. To the customer service agents who have answered our multiple calls, I truly feel sorry for you having to work for a company that finds it so easy to be greedy.
This was our first experience with Turnkey and they were awesome. They got back with me on all my questions and any concerns in a very timely manner. I will definitely book with them again!
For the money, the AirBnb plus the location was good. The parking is not good. There were sheets in one Unit that we stayed that had been soiled and were not clean. These were in Unit F. Also there is not a bathroom on the 1st floor so these is a big inconvenience. The hot water would run out to soon as well when more than say one person is showering at a time. Now for a unit that allows up to 8 people, this is a issue. There also needs to be additional toilet paper and paper towels as well as extra wash clothes and towels in each unit. There were not enough trash bags either. We had to purchase additional paper towels and toilet paper and trash bags.
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