Matt Ryan
Do yourself a favor and don't deal with this scam of a company. I NEVER write bad reviews, ever. Worst experience in travel I've had. We booked a property for over 600 per night (4 nights, over 2600) and arrived to find the following issues; foul odor throughout, stains on carpets, rust on door handles and vents, dust layers, rust on dryer, heavy algae build up on home covering even windows, broken decking, mold on vents, heavy soiling around door handles, rusty and falling apart grill, chipped dishes, ripped seat covers, a fence starting to fall down, a cigarette burn in a chair, marked up walls, a sticky film on cabinets, 20 year old blankets/comforters, a stove that looked like it had been salvaged from somewhere else, a back yard with plastic chairs toppled over and last but not least I killed several cockroaches in the bedroom. To be fair, I killed them so quick they could have been another type of bug but we were sure enough they were we slept with the light on and fully clothed. We also purchased scented candles and bug spray to try and mask the scent and kill insects. In short, we paid a premium price for a property billed as great and family friendly and it was a total dump. We have dozens of pictures to prove it. We spent 30 hours trying to resolve the issue, basically we stated we would pay for the night we spent but wanted out, as it was clearly not what we booked. The property management company, which gave us the run around for the entire day, initially offered at 130 discount off of our 2600 bill. We obviously found that offensive. They then offered to let us leave immediately (after we have been here for 24 hours) and they would refund a little over 500. So they offered to refund 500 of a 2600 bill for us spending one night, in essence charging us over 2100 for one night in a roach motel. We politely declined. Run.
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