Tyler, United States
1855 Troup Hwy
N/A
+1 9035261070
DeliveryIn-store shopping
Wheelchair-accessible car park
Great customer service. My father had to get a cpap and the girl who taught him about his machine was wonderful. Megan was her name. She was so kind and caring to both of us. I would highly recommend.
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Twice I've had the need for medical supplies and although I initially started out with another supplier, I quickly changed to Healthline. Both times my experience has been very pleasant. Leslie in the office is extremely knowledgeable and so helpful. And Staten, my delivery and set up guy was great. Very patient, knowledgeable, and when he said \I'll be there\ , he was there. None of this keeping me waiting all day for him to show up. The people at Healthline in the Green Acres Plaza on Troup Hwy in Tyler haven't forgotten what customer service is. I recommend them to anyone needing oxygen or any medical supplies. Call them first. !
Staunton Graves is a great employee. He was very friendly and patient with me and Didn’t mind going over everything as many times as I needed him to.. I am so happy to have the oxygen tank that I can refill myself. Everyone at the office has also been very friendly and helpful when I called.
Healthline Medical of Tyler TX. has been taking care of my CPAP needs from the beginning. I have had no complaints with regards to its staff or timeliness in getting any supplies or answers to my questions. Thanks guys.
First, I always thought (erroneously), that a CPAP machine was for older people and/or usually overweight people - WRONG! So after being diagnosed with severe sleep apnea (I guess I shouldn't have fallen asleep behind the dump truck at the traffic light). Anyway, after being diagnosed with the condition, I was told to \pick\ any place to obtain my equipment. HealthLine came to mind (full disclosure, I have a relative that works there - BUT was not part of my process). I waited for the doctor to provide my information to HealthLine (after I had to call and ask them to do this). Then on 1/7/21 I received a call from a young lady who called from Dallas area for HealthLine. She was very polite and me up with an appointment very quickly. When I showed up to the appointment, I was met at the door by Dawn G. who was very welcoming, warm, and courteous. Dawn introduced me to \Ivey\ my technician. Ivey was very professional and made me feel comfortable, putting my concerns at ease about a CPAP machine and all the \horror\ stories I had \heard\ or made up in my head. Needless to say, she asked questions to find out what head gear would best suit my sleeping habits. She worked with me until all my concerns were alleviated. Ivey explained everything and answered all my questions. I was very impressed with her knowledge of the equipment and how to take care of it. She did a thorough job of describing the care of the machine, methods for obtaining new parts, and ensured everything was taken care of before I left. Ivey and Dawn both were very helpful in setting up the apps that go with the unit and answering all my financing, app, parts/material questions. I was in and out in little less than an hour and very happy with my initial experience! Everybody, from start to finish, was very, very helpful, patient and kind!
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