Tysons, United States
8084 Tysons Corner Center
N/A
+1 5713415391
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I wouldn’t not recommend shopping here. We bought a new home and loved many of the designs at Ballard. We ordered two chairs that were set to take 3 months to be delivered. After 3 months, we were notified they were delayed a month... then they suddenly shipped...then they were delayed another 2 months...then they were shipped again. I have no idea where these chairs are, despite being charged, and my sales rep at the Ballard store in Tysons has long forgotten about us. I’ve sent 3 emails and can’t get a response as to where my chairs are. VERY poor customer experience for the prices here.
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I ordered lots of furniture and everything came in perfectly. Nick was great! Now I have my daughter in law hooked. We love Ballard.
Do NOT buy from this company. I purchased a bench from Ballard that was damaged (one of the legs had broken off) and the return process has been an absolute nightmare! One month since it was picked up from my house by UPS and 7 phone calls to the store later and I have STILL not received my money back. Customer service said that they didn't have any proof that it was picked up from my house. THANK GOD I have the Ring and have the video; otherwise they would've taken my money. Even with the video they need to continue investigating. I don't care how great their stuff is- this was totally not worth the purchase and I wouldn't want anyone else to go through what I have. Buy furniture/decor elsewhere!
Visited the store today to purchase a couch and the customer service was incredible. The staff was helpful and knowledgeable without being overwhelming. They were patient with our children and really gave us incredible service. We will definitely be returning in the future!
Amazing collection of customizable furniture. on the pricey side, but everything is of great quality. Staff is very friendly and helpful.
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