Grand Junction, United States
2809 North Ave
$$$
+1 9702413052
N/A
Got a email yesterday stating I have a outstanding balance, upon investigation its for a toll. Says toll road was used, when did a toll road get installed between grand junction Colorado and rifle Colorado? If I don't pay it in 7 days it will be 30 dollars, it has nothing to do with how much it is, it's the principle of it, there is no toll road around for 200 miles from where I rented it at.
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It has taken me a little time to write this due to recovery but I wanna say a huge thank you to the people working here on January 3rd I was headed to California when I wrecked my car just on the edge of grand junction I completely totaled my car and I was alone and I had only enough to get to Cali I was a few short on money to rent a U-Haul to continue my journey but they helped me anyway and made up the difference a kind lady I don’t remember her name gave me trash bags for free to clean out my wrecked car and helped me bag everything up to put into the U-Haul I cannot thank these people enough for doing what they did it really made a huge difference they were not only helpful but caring about my well being considering I had just got in my first wreck and I was in a lot of pain also considering I wrecked my car and now had no place to put my stuff I got a month of storage for free this helped me in more ways then I could ever tell you and you guys made the heartache just a little bit better I wish I could remember there names but it was a nice young man and a older lady if you see this you know who you are thank you so much -bri
The vehicle and rental process is easy, but the customer care is lacking. I had went in on 11/13 to reserve a 10ft truck for 11/27. the 27th rolled around and apparently I had no reservation, luckily they had an available vehicle. When I returned the Vehicle I noticed a note with all my info on it with the dates 11/13 and pick up for 11/27 in a pen holder. I had also rented out furniture pads and the workers did not even check them before sending me off, they were in my car and if I would've kept them no one would have known. First off my phone, name, and email where there for anyone to see and this was proof that they had my info but never input it into their system. That following Sunday I rented a 8 ft flatbed online and had to give the same info I put online to the worker (is the online reservation system useless?). On top of this the worker was all over the place and was not wearing a mask per state guidelines. These services are nice, but the customers services at this location are a bit to be desired.
Every place that I've dealt with in Fruita and now Grand Junction, aside from the restaurants do everything in their power to make things as difficult as possible when transitioning to another task.
Best uhaul employees in North America hands down. I was in a pickle and the whole team helped me out of a tight jam. Thanks guys!!!
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