Austin, United States
12611 Research Blvd
$$$
+1 5122585255
N/A
I went to rent a van for a day and I am disabled but capable of driving no problem and I was amazed at how quickly the woman at the counter changed her tune o n renting me a van when I had to call my bf and have him transfer 20 onto my debit because I was short. She ended up coming up with excuses for why she couldn't rent me one of the 4 vans or a truck for 24hrs saying she wanted to make sure the rest of potential customers in town could rent one if they needed and that if I had one overnight then she wouldn't be able to serve the community. I felt violated almost. I am very upset about it and will not go back.
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Be very careful and check mileage they doubled my miles.... You need to write everything down with them it's just one of those kind of places.
I give it 3 stars instead of 2 because at least I get decent trailers here, but BEWARE they will sneak in the extra 8 for their insurance even after you firmly say no. Also spending the time reserving online (photographing your DL, inputting all info) is useless; they always require you to go through it again when you arrive to pick up your reservation. There is usually only one person working here doing everything (answering phones, taking care of register AND hitching the trailers!) so expect it to take at least 40 minutes to get hooked up and out the door.
Very friendly and helpful, great prices and hardworking staff.
I'll start by saying when I went to Uhaul I had just left the eye doctor appointment. My eyes were dilated and the sun was blindingly bright. My headache was just starting from squinting so much, and my mood was not good at all. I needed to get some propane before heading home and stopped at Uhaul. Jimaya Brunson was professional, knowledgeable, and cheerful during the entire time I was squinting at her (mean muggin'). I will definitely go back the next time I need a propane refill.
Lisa the manager at this location is outstanding. On the biggest week of the year she stayed patient and positive. The entire staff is great. The challenges they have to address have more to do with U-haul reservation systems than their location. They are very helpful and communicate proactively when busy.
Jimaya Brunson I had a great experience I recommend this service to anyone looking for fast customer service and a great experience. Thank you
Rented a truck online and was unable to pick up after hours like I requested. It was the Uhaul app which is awful. I went in the next morning and explained the situation to Lisa. By this point I was a good 10 hours behind schedule. This caused me to have to keep the truck an extra day. Lisa worked it all out and made things right for me. Excellent customer service in my book. I admit there was a good 40 min wait but I truly believe uhaul is to blame for all the issues, not the employees. The app wasn't working for numerous people and I know from the few times I have used it, it has never worked properly.
Deli
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