Gaithersburg, United States
7831 Beechcraft Ave
$$$
+1 3019776774
N/A
2 of 2 employees that I saw at this uhaul location today were not wearing masks (face or under chin) at any time I saw them on the property. Employee is wearing all black clothing in this photo.
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Outstanding service. I booked a pickup in the morning for 5-7pm the same day (Monday 27 July). When I arrived, their computer system was down. I showed them my online booking and they gave me a truck right away. I took it to Costco to pick up two large pieces of furniture - truck was perfect size. Dropped them off at home, got gas, and returned the truck. It was a little after closing, and as I was trying to work out the online return process, the last employee leaving, who had given me the truck, stopped his car to check on me. He took the keys and contract and reopened the store to take care of it, explaining the computer was still down so the online return might be off as well (the national system thought I had not picked up the truck). Also, employees and customers were wearing appropriate COVID masks when I was there.
Employees were not complying with state and county executive orders to wear face masks when interacting with customers in late April during the covid19 pandemic, despite Montgomery County having the second highest rates of infection in the state. Brought concerns to the manager who promised to address them and call me back, but did not.
Moving is stressful - period. Service providers can - through incompetence or indifference - add to that stress. Or they can do whatever is in their power to accommodate their customers and see that they are treated with respect and an understanding of the stresses of moving. The people we met at this Uhaul facility - the General Manager, Mr.Dionte Stinson, and the woman who attended to the paperwork, Ms. Journey Stephenson - are clearly of the latter category. It was obvious to my daughter and me that they really cared about us. Both of them were polite, professional and personable. The truck was clean and ready to go, at the promised time. I would not hesitate to rent a truck from them if I ever have to move (God forbid!) in the near future, even though they are not the closest U-Haul Center nor would I hesitate to recommend others to avail themselves of the services of this fine team.
Absolute AMAZING service! The General Manager Dionte was beyond great and took care of every one of my needs! If you are thinking about coming here, think no more!! Dionte and his staff will not let you down!
Best location I’ve been to thus far. I drove 50 mins to this location and was not disappointed at all. New manager Dionte gave me the proper tools and information for the truck I rented. He was very informative and the area inside and out was spotless. Loved it. Will come back if need be.
This place is full of mice and rats... my stuff was eaten by rats and there were thousands of drops in the storage. Don't even bother with the insurance because it's a scam. It won't cover you and the insurance company send me something between the lines says they won't cover. Don't waste your money on insurance and on renting a storage there unless you have rocks that you want to storage. The rates are cheaper in this location than the rest for a reason.
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