Plano, United States
1100 Los Rios Blvd
$$$
+1 9725780698
N/A
Awesome customer service especially from Anita Perry, she was very helpful and took of what I needed. After I have dealt with her I have peace of mind renting from this U-Haul location. Highly recommend customer service from Anita, thank you.
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Had a hitch and wiring installed yesterday and Sadly you can tell the installer does not take pride in his work. I have never had such a shoddy job done by anyone else before in my life. Plus the wire going to the battery is loose touching the exhaust manifold.
Do not go to this place. No customer service what so ever. I was having an appointment with this place and they were playing around for 1 hour. They are more than 9 people working in this place but they don’t have any customer service at all. Worse place to get your job done. poor management and the General manager is the worse. She is so rude and has no idea how to take care of customers.
I wish I can give a negative star. Poor customer service, lazy employees and disrespectful manager & employees. I can't believe they were chosen to be the face of this company. We did an appointment online filling all the paperwork requested and still waited one hour just to get the truck. Then they just told me to get the truck by myself. When I asked outside to the guy with the pink hair he treated me like I should know which one was the truck. Even though I don't work there. Management is the worse. They know everything that is happening here and still don't do anything about it. First and last time visiting this location. GO TO ANOTHER U HAUL OR ANOTHER COMPANY!!!
The employees are always polite and available to answer questions - never feeling annoying :) They have a huge selection of trucks with all the accessories - Next door is their large size storage garages with climate options
So first off Anita and Nina were extremely Rude! I think Nina is the store manager so I had made an appt to pick up a 15’ uhaul with a Dolly and then I switched it to my husbands name after so he could get the truck. They insisted they sent us a text message we never received to do a walk through also they never did a walk through and they forgot to give us a dolly. So I had to go back and pick up the dolly no one helped me put it in the car as they saw I was struggling but the employees were riding on bikes. So I had to ask for help 20 min later. Then the next day we go to return and they blamed us for a scratch on one side and didn’t have proof bc they never took pictures before nor gave us a walk through so we asked for corporate number and were given a fake number. Then I finally found the correct number we filed a complaint and a claim and then they told claims that the bumper was messed up which was a lie because they said it was a scratch on the right side of the vehicle but when it all balled down to it they were in the wrong trying to charge over 200.00 and we had insurance on the vehicle so that’s really insurance fraud we got our case dismissed finally and I will never use uhaul again due to this I wish I could not have even give a 1 star! I do not recommend this location! They did this to my brother in law too trying to make more money and then the store manager started arguing with my husband yelling at him vs being professional and trying to resolve the issue in a calm matter.
Came in with a reservation. Both managers with the keys to the cash drawers, abandoned a girl on her first day. Then I also got 3 different prices. Was left alone in there, next to a bunch of cash drawers.. for 5 minutes.. They need to seriously work on this issue. We rent from here and uhaul over 20 times a year. No customer service what so ever. Who tf is running the place
Worse place to get your job done. poor management and the General manager is the worse. She is so rude and has no idea how to take care of customers. The one who installed the hitch, did a great job. Stay away from this store and especially from the General manager.
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