Helena, United States
990 E Lyndale Ave
$$$
+1 4064437750
N/A
I just had a trailer hitch installed and everything seems great. They even drove me home and picked me up since I only have one car. Everyone here was great and had some good conversations with them. Just know that hitch installations take a couple hours to do so don't think it will be done in less than an hour. If you need s hitch or rental, go here.
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Also the truck that they rented to me had a hole in the roof so several of my boxes were damaged.
Terrible customer service. I drove two days from Oregon to Montana to pick up stuff in storage. Before I left I special ordered a trailer hitch to be delivered to the U-haul store so I could take my stuff back. The company rescheduled with me for two days later because they didn't have the hitch in and then when I came in for my 11am scheduled appointment they said the hitch installer wouldn't be there till 1:00pm and they couln't find the hitch I ordered. Then when the installer arrived they had ordered my the WRONG HITCH. So after driving to Montanan and spending 4 days there I never got the hitch and never was able to hual my stuff back. They offered me a truck at a much more expensive price that I would need two people to drive since I was already there in my vehicle. U-haul has lost me as a customer. All they had to do is offer the truck at the same price as the trailer I was going to rent. The refused. I was calm, patient and polite during the whole affair. Terrible customer service.
Went here for propane refill. Service button at the pump. Great idea! Prompt service. Good price. Recommend.
Needed to pick up some moving supplies. Checked the web for their hours and it said they were open until 8pm on Fridays. Called the number to verify the hours and was told the same. Got to the store at a little before 6 and it was locked up with nobody there. Frustrating to say the least. After reading other reviews I guess I shouldn’t be surprised.
I've rented 15' and 17' trucks here three times in March 2017 and have found the trucks to work well and staff courteous and efficient. Any damage to the trucks is marked on the truck so that the current renter isn't blamed for it, and contract includes a very helpful chart showing how many gallons of gas need to be added to bring the amount of gas in the truck when returned to the amount in it when rented. On one occasion I was a half-hour late in picking up the truck, and staff called to ask if I was ok. I will happily rent here in the future.
We had a reservation on a Saturday. Waited around for over 30 minutes. No one would acknowledge us so we left. Decided to give it another try Sunday.... Had an issue with the hitch.... Spent 50 on a new hitch we didn't need, came back, still wasn't right; so they finally offered a hitch to borrow. Would have been nice to know before we left to buy a new hitch. 30 hours later we finally got the trailer we needed a day prior. Awful service.
The opposite of explicit information. Worst customer service from slow employees with lack of people skills
Deli
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