Wichita, United States
1000 E 13th St N
$$$
+1 3169429605
N/A
Good experience renting a pickup truck for a home remodel project. Pretty seamless pickup and return process. Their system allows you to return the vehicle using their web app, so you make notes and take pictures to confirm all is as it should be. Only thing is that I think they had the incorrect record of the starting mileage and fuel level, so I ended up paying for more gas and mileage than I should have.
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Awesome and helpful staff! They explained and fitted all the equipment just fine and throw some free stuff with it. Absolutely loving their service. Been a uhaul customer for some time and this has been the most pleasurable experience with them. Keep up the good work. Thumbs up!
Had everything I needed... they've been out of a lot through the winter, but seem to be well stocked right now... moving season is coming fast!
I rented a Car Dolly from this location, I made a Reservation online and did the check In online cause it claims to save time, not so sure about that. When I arrived a 1:00pm to pickup my Reservation there was a trailer attached to a pickup that had a flat tire and the sales clerk was changing the tire okay No big deal, the longer I stood there I noticed a Man in a orange U-Haul Shirt that was standing there talking to the two male customers watching this lady change the tire after about 15 mins I walked back to my truck and the sales lady yelled I’ll be right with you, okay I realize these guys have a flat and need help, what I didn’t understand was why if there was two u-haul employees there. why they one who I’m sure it was his job wasn’t changing the tires and the sales person helping other customers? I was not the only one waiting. After 48mins of watching these two change the two tires she finally finished the whole time the guy just stood there, well he did remove the jack, I got there at 1:00 pm I left there at 2:15 pm they also lost the two customers ahead of me because they got mad and left. Well I’m sure they just went to other locations. The lady was super helpful and kind, she was very apologetic. In the end I asked her how come the employee wasn’t changing the tire? She said because he was off and the replacement guy didn’t show up. So he stood there the whole time talking to the customers but didn’t help her. What a person he is. I felt bad for her but she was nice. And this was the only major problem I have had at this location. Good help is hard to find
The people at this Uhaul location are better than 5 stars. Very helpful cheerful and courteous. They even helped me carry in recycled boxes that I was bringing in after my move. I've used several uhaul locations in Wichita. This is the best.
Really poor customer service! I haul is known for convenience! Not in my experience. If you ever want to get treated based on your skin color, this is the place to be.
We went to this location today.customer care service and a very rude disrespectful.Be the customer care agency or not we are nametags Otherwise you mention about it
Very helpful. Excellent customer service
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