Bala Cynwyd, United States
100 Belmont Ave
$$$
+1 6106641189
N/A
Reserved 24/7 uhaul van at this location. Upon arriving for pickup the van was present however no keys were left in the drop-box and no attendant on site. Later received call from owner who proceeded to use profane language because I reported the issue to Uhaul customer service (who were able to provide me with an acceptable solution).
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Made reservation the day before and they had the size 10 ft long that I wanted. The service over the phone was great as well as the service at the place.
U-Haul rented me a van at this location, and I received an email confirming the location. Upon arrival I was told that the rental was moved to a location 7 miles and 20 minutes away. Not only did that change increase the cost of the rental, but it irrevocably broke my time schedule. I spent 20 minutes on hold with U-Haul customer service, but no one picked up. This is the worst company I've dealt with in recent memory. You cannot rely on any employee or any employee of any affiliate of U-Haul to do his or her job properly or at all. Caveat emptor.
I didnt rent from them and dont recommend to do so. First of all call them to find out the actual height of the truck due to limited hight in my apartments covered garage. The person on the phone told me that I have to answer his question regarding the day of my rental before he can answer my general dimension question. After I mentioned that Im not quite sure that it will be on Saturday or Sunday, then he just hung up on me. I waited couple minutes and called and someone else picked up the phone. I mentioned that I have a question. Before asking my questions, he mentioned that he needed to check to know if they have any truck. after waiting for 10 minutes on the line, someone hung up again. unprofessional behavior and very rude.
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