Southlake, United States
2140 E Southlake Blvd Suite U
N/A
+16829003100
They guys at this place are awesome and experienced techs. They did everything they could to help me out, but at least they signed me up for their Home Plus warranty so I can save on money and won't be stuck out with my work laptop. Everyone should sign up.
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The prices are extremely reasonable, employees are very friendly and professional, and the quality it outstanding. I will definitely be using them again should my tech need repairing!
I called Wednesday to try and get my screen fixed. They had no available appointments until Friday. That's fine, no big deal. I showed up at 10:30 Friday morning as per my appointment. The person working the point of sale system spent fifteen minutes trying to find a part number, while the part was right in front of him on the counter. I asked how long it would be, as I was quoted 23 hours on the phone. He said they were very busy and might not be able to have it done before 3:00. Not optimal, but I understand heavy volume. I was finally handed an authorization of work to sign and left, expecting a text by 3:00. At no point during the day was the online tracking updated, and the work wasn't completed until after 4:30. Being quoted 2 to 3 hours and having the work take SIX is egregious. When I went back in to pick up my phone, it took another twenty minutes for the same technician to figure out how to ring me up, as his manager spent a similar same amount of time trying to help another customer. He was trying to look up her account by the phone number of the phone they were repairing, and not the phone number on her account. He didn't ask for any phone number at all until ten minutes into their conversation. During this time another would-be customer came in to the store and left because he was concerned at the circus going on behind the counter. The work itself is top notch. My screen looks brand new and I can't even tell any work was done. But the retail experience was SO bad I would have to recommend friends go elsewhere.
Had an issue with an older phone in an emergency situation where the phone had to be repaired as soon as possible. Every single team member at this location was helpful, knowledgeable and patient; they did their best to make us feel comfortable with the process and provided excellent customer service. Although parts were delayed, they understood our deadline and the team made sure to fix the phone as soon as the parts were available. Phone is in great working condition thanks to Brett and Taylor. Would definitely recommend and will be back!
They don't offer certain services that other ubreakifix locations offer.
Fixed my screen in a very timely manner. Very responsive and overall a great experience
They fixed my wife’s phone quickly and efficiently! Will use again when she breaks this one! 10/10
Brought my phone in, they repaired what was broken, then broke other things. Told me they would call when the parts came in. Months of calling them, they finally admitted nothing had been ordered and my phone was still in limbo. Still had to wait a week before getting it fixed.
Deli
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