Kennesaw, United States
3047 Cobb Pkwy NW
N/A
+1 8666116485
4 Days before my wedding, they cancel my dads reservation for his camper that he PAID IN FULL for 3 months ago. The reason is because the camper they rented him got damaged over the weekend and they didn't have another to lend him. They said they have a RV they could rent him but he would have to pay the difference. WHAT!!!!! Insurance is going to pay them for the damage on the camper but they cant help out a customer that has already paid. They didn't have a back up camper or a contingency plan for this event. Its like they've never heard of a camper being damaged before. They were severely not prepared and its costing my dad and mom not to be able to spend time with myself or our family on the day of my wedding. Also he rented a camp site for 4 days that he will no longer be able to use and they refuse to reimburse for that money lost, on the account that they can't uphold their part of the arrangement. This is absolutely ridiculous. I'd advise people to stay away from this company as they do not care about you or your money. He didn't even receive a phone call to let him know his reservation had been canceled for gods sake! All they did was send him an email and he had to get in-touch with them. Someone from this company better contact me or make it right with my dad or I will be in-touch with the BBB and any other agencies that could help spread the word that this company should not be dealt with.
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