Lenexa, United States
7921 Bond St
N/A
+1 9138948080
Nice folks! Got me in in a pinch and fixed my problem however left with a different problem. Got an appointment to go back.
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I brought a 2013 Dodge Caravan from United Access on June 30th Of 2019. Great Customer Service! I was very satisfied and impressed with the Excellent Customer Service! Their Follow Up Care was even more impressive. I feel as a Customer I have peace of mind I. Knowing I have a team that’s their for me as long as I own my vehicle. Ver Satisfied Customer!
Nice, kind, honest employees. Hope to do business again.
Very helpful and friendly a very patient
Hi staff of United Access, no clue what your response was to my review. Pretty confusing to read. My rating of your business still stands. thanks! my husband bought a van from this place. a brand new van and Braun Lift 4-5 months ago from Transit Works KC. Sept 9th our BRAND NEW BRAUN lift broke on one side. Transit Works gets us ahold of Braun and Braun get us ahold of United Access Lenexa. We have a 2 year warranty on the lift. That’s whyI bought brand new. Sept 10th United Access looks at our BRAND NEW broke lift and says “we need to order parts and they will be in the next week”. Fast forward to next week I’ll call and the service manager, and he is out sick which is understandable, but the next guy up tells me “I think all your parts are in”? And we schedule the fix for Sept 25th. It is now Sept 24th I call United Access and they say “yes bring the van in”. I ask to talk to the service manager to double check and he says all the parts are not in. That the parts shipped today (14) after the fact and they should be in Sept 26th and then will go from their. Mind you this is 4:30pm the day before I’m suppose to take the van in. We are a small business I had to pay other firefighters to work my shifts to cover our patients wheelchair runs with another van. I also had to have employees/firefighters not come in because our van was not done with a false timeline. Fireman Transport donates a percentage of our earnings to Children’s Mercy and the DAV disabled American Veterans. We’ve lost Thousands dealing with this situation. Good thing I called and not just shown up on the day we scheduled to get the van fixed. I already told one employee not to come in, because the van would be in the shop. I didn’t get a heads up the parts weren’t in or even a simple apology for the confusion.
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