Clearfield, United States
735 Main St
N/A
+1 8018257347
Pleasant, knowledgeable service. We were able to get a lift last minute, delivered to the job site for a reasonable rate. Having worked with the large rental companies up and down the Wasatch Front it was wonderful to experience actual customer service. Universal Rent-All has well maintained, high quality equipment and they know how to get it done. Thank you!
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I rented a power rake because it was a lot cheaper to do it myself than to pay someone to come out and do it. Called and made a reservation. It was clean and full of gas on pick up. Worked really good. Price was what I was quoted on phone. Would use again if I needed to rent something. They appear to have a lot of different things they can rent.
Very Friendly and knowledgeable. Helped us get the right size of excavator for the job we needed to get done.
I take writing reviews very seriously so this isn’t typical but I won’t ever rent from here again. We are a company out of Salt Lake and we needed to use a dingo for a couple of hours in Plain City. We finished the job (the machine worked alright) we called them and asked if we could return it a few minutes after close because we have to go back to Salt Lake. They wouldn’t wait a few minutes for us to show up, usually this isn’t a big deal but they pointed out that keeping it over night would make us have to pay for a full day rather than the few hours we used it. We then had to drive back to Ogden and return it the next day and drive home. Not impressed, would not recommend.
Very helpful place I will rent from this place again!
I rented an aerator. It would not run properly. Each pass I made across my lawn it would die at least 3 times. I called and talk to them and ask them if they had any suggestions on what the problem could be. They didn't have any information that would help me. So I struggled through it. When I returned the aerator I told them about the problem again. They started it up and took it out to see what was going on with it. He operated it for 20 yd and back and it died on him 5 or 6 times. He agreed with me that there was something wrong with it. They said they would look into it and see what's going on. I did my whole front yard and backyard restarting it 3 to 4 times each pass across the yard. I tried to talk to him to see if I could get any kind of discount or refund. He would not give me a discount or a refund or anything. He just said "well at least you got the job done". Worst customer service I've ever had. He didn't care about my time or frustration because the equipment wouldn't run properly. Or the 50.00 I paid to rent it. So if you rent something from them and it doesn't work exactly how it's supposed to take it back and get another one. Because they won't do anything if you just struggle through it like I did. I'm very unhappy with my experience I had today. I have rented there many times in the past but from now on I'm renting from Home Depot.
DO NOT RENT FROM THIS COMPANY! I rented a material lift to hang a piece of equipment roughly 10 feet off the ground. The lift failed, came off its rails, fell forward and dropped our equipment. Fortunately nobody was hurt! I received the same treatment from Josh as everyone else with a complaint. Josh refused to refund and went as far as to insinuate I damaged the lift. So I’m out 50. But the bigger issue here is that they are renting equipment that is not safe to operate. Someone could have been seriously injured today.
Warning! Do not rent from this place; they are so unprofessional and rude. How could you expect to run a business with treating customers with no respect. This is our third time going there to rent and they are not the nicest people on the planet. Third strike we are out; I forgave them before because I believe human make mistake but after today experience, I realized that they are normal rude people; we are going there anymore. And so ungrateful!!! If they do not appreciate our business, go rent to another company that have good owner and good human beings. I feel scared going into this place, they have rude and anger issues. Don’t waste your time and money. My neighbor friend also told me that they had a bad experience with this company; customer service is very poor and they do not care about your safety concerns and as a human. I give it a no star but it does not have an option for it.
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