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University Place Refuse and Recycling

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University Place, United States

uprefuse.com
Recycling center· Garbage collection service· Trucking company

University Place Refuse and Recycling Reviews | Rating 3 out of 5 stars (5 reviews)

University Place Refuse and Recycling is located in University Place, United States on 2815 Rochester Rd W. University Place Refuse and Recycling is rated 3 out of 5 in the category recycling center in United States.

Address

2815 Rochester Rd W

Phone

+1 2535643212

Accessibility

Wheelchair-accessible entrance

Open hours

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B

big bird

Just moved to UP have been waiting for garbage cans, recycle and yard waste cans. They are sure quick to bill me for a service they are not supplying, but take there sweet time in bringing out services. Will definitely need to talk to the City council about this company and what we can do to fix the obvious issues.

B

Brenda Knudson

I have dealt with the office people only a few times, but I have had no problems. They have been helpful and courteous each time I have called. The trash collectors do a great job-never have had any trash left behind on the ground or in the cans. I have had compost delivered to my home, and those guys are great. They take care to unload the compost where I want and do a great job. I love the twice a year yard waste pile pick up, too! They do a great job cleaning up the pile. Keep up the good work everyone!

K

Kyle Yarbrough

I have been a customer for over 12 years. In that time, I've dealt with the customer service department 5 or so times. Each time I've hung up the phone or walked away from the office shaking my head and wondering how a company can so consistently display such poor customer service. Recently I had a recycle can not picked up, when my other two cans were picked up. The driver told the staff the can was not placed on the street. As I told the office person, it's not possible for me to put my third can out (yard waste) without first moving the other two (garbage and recycle). So I'm 100 percent positive all three were put out, and they were all put out the night before. The office staff said there might be a picture of our cans without the recycle bin shown. I've challenged them to find that picture, because I know it doesn't exist. They can even post it here if they find it! I'm sure they won't be able to find it...... Sometimes accidents happen, and drivers forget or make a mistake. It's when the driver lies about it to the staff, and the staff fails to provide any help to the paying customer, that complaints are made. Unfortunately for customers in UP, there is no other option. If there were another option, I would gladly switch, as I'm sure others would too. As others have said in multiple reviews, I challenge the owner of the company to provide customer service training to the employees. The disrespect shown towards customers is ridiculous.

K

Kendra Friday

I moved to UP from Seattle. I have found UP Refuse and Recycling to be a far better service. Pickup is always prompt. The yard waste days and community garbage days are a real asset. While other areas are cancelling recycling, UP has maintained that service. Well done!

L

laurent martinsky

Been with them for about 18yrs, but the last couple of years I've had to interact with the staff on several occasions, people get emotional and condescending, but that's everywhere you go. just like most city or state employees ,their guidelines for operating procedures are pretty straight forward, and some just like you and me will not go out of their way to accommodate others , with that being said, it is what it is. The only competition they have is with private waste management companies , that will charge a bit more . I just wish their hours of operations could extend an additional hour during the weekdays, and couple of hours on Saturday would be nice too. These are the times of the day when most of us can make it to the recycling center without driving like a crazy person .

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