Chicago, United States
909 W Montrose Ave
N/A
+17733481212
I very much enjoyed going to this gym as it was in such a convenient location close to where I live. That is...until the pandemic happened. It seems that they just closed out of nowhere - providing absolutely no updates to members on when or if they would reopen (and from what I'm seeing it looks like I'm not alone). My card last got charged at the end of April but since then, I haven't seen any charges pop up so this hasn't been an issue for me. I've attempted to get in touch with the owners to verify that my membership got cancelled but the phone line is completely deactivated. Meaning there's no way to get in touch with anybody on phone or online. Really disappointed...
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If you have the curiosity how hot hell can be, you should subscribe to this gym. they always have problem with AC. Previous summer and today when it's 90ﾟ outside it's ridiculous. looking for another GYM where the facility are more comfortable and better customer service than this one
Large truck was there today loading all the equipment. Mover said owner closed business for good months ago. 10/8/20
Has everything you need at a very affordable price. Staff is friendly, machines are clean, never crowded when I go there. My suggestion to management would be to keep their website up to date and get filtered water fountains where you can also fill up your water bottle. All in all, great facility. I wish I joined sooner
1 YEAR UPDATE: I left. They didn’t change or improve anything. 6 MONTH UPDATE: Free weights are still never organized by staff. Most of the time you see everybody working there sitting at the front desk when you come in. Also I’ve mentioned to them about broken equipment (treadmills) and lack of cleaning spray anywhere and neither item has been addressed/fixed. On the positive side you can always get on the equipment you want to even if it’s busy. Original Review Overall it’s a decent place for the price and not much waiting around for equipment. They have so much stuff stuck in the gym it’s hard to walk around and I’ve found stuff that’s broke that hasn’t been taken out of service or marked. They don’t go around and keep the weights organized (see picture). Also the guest passes are a joke, just throw them out. You can’t take someone more than once or a friend from out of town. Chicago is a place my friends would like to visit. I’ve never seen so many restrictions on one. Might as well not even have them. The person that signed me up didn’t inform me of any of the restrictions on the guest passes and was like “here you and your buddy can come together a few more times”
Good luck getting any response from them. They don’t respond to calls, emails or Facebook messages. Not a very friendly gym either. I’d look elsewhere if you’re looking for a gym to join. Other gyms will at least answer your call to make sure you won’t leave them. Might have to contact the BBB at this point.
Frequented this gym for about 3 years cause I live basically right next to it. Always thought it was just fine. I don't need a gym with the best everything, just something of everything. Had very few complaints until I tried to cancel my membership when they continued to charge my card through the pandemic. I get it, they still have expenses, but refusing to return my calls or emails reeks of greed and sliminess. A friend of mine had a similar experience when he tried to cancel last year, pre-pandemic. They continued to charge him for months after he cancelled. Do not give these people your money.
I’ve been trying to get a hold of management to cancel my membership. No one has returned my phone calls or emails since April.
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