Los Angeles, United States
1050 Flower St Suite 139
N/A
+1 2139274060
Trust me its not a good address. The Ratings are too high. It should be rated with an one or less. Avoid this accommodation! Then you will save yourselves a lot! The staff was unreliable. The room was not clean at the handover. Furthermore, the staff seemed unprepared for our arrival. Even though we called 2 hours before, as Urban Dtla wished. The equipment was broken or not available. In four phone calls we were promised that we would be called back or other things. These were not fulfilled. The staff was unfriendly and uncritical. When criticism was levelled at the return of keys, we were accused of harassment. Although we have always been friendly to find a solution. We were promised a refund but never heard from them again and the manager kept disappearing. Excuses were always sought. Stay away from this place. You can thank me later.
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THESE PEOPLE ARE HORRIBLE - DID NOT REFUND MY MONEY AND DODGED CONTACT DESPITE SAYING THAT THEY HAVE 24/7 CUSTOMER SERVICE THEY ARE HORRIFIC AND SHOULD BE PUT IN JAIL
If I could give this a minus star, I would. This was such a disappointment I don't even know where to begin. We stayed at 1355 S. Flower St., Unit 305. Carpets were filthy and I mean FILTHY. Supposedly sleeps 6. I wouldn't put my dog on the sofa bed. You could feel every rod underneath the mattress. Actually, the sofa was so awful that if you sat on the middle cushion you sank so low it was really hard to even get up. Air mattress did not hold the air. The second one they brought was a 'single', not a queen and the third queen wouldn't keep are in it either. We had to send two in our group to hotels. The people above us were so loud it sounded like they were dropping a 100 lb. wrecking ball. Super inconvenient too. You have to go to one location to get the key and then return the key back to that location too. If you don't have a car, it's a real hassle. I had a dinner planned one evening and there weren't even any dish towels or wash clothes in the kitchen. We had to use bath towels. Not even enough 'plastic' glasses (yes, not a wine glass in the place) to have a glass of wine and a glass of water at the same time if 6 are having dinner. Terribly equipped kitchen.
WARNING these guys are scammers..we booked and paid in April. they cancelled our booking on the day of our arrival with no prior notice or message. They then refused to refund our money too..STAY AWAY you have been warned.
Very unprofessional people. Made a call to rent out a suite for a week. Was in town doing a move. The man on the phone said, I sound like I was Black in they don’t like rent out to black people. Needless to say they will never get my business. Then after reading some of the reviews I’m glad I didn’t rent the suite.
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