Urbandale, United States
10306 Douglas Ave
N/A
+1 5155284429
I would never rent from this company again. Nothing gets repaired in a timely manner. They charged me for a hole in the wall and we didn't even hang anything we were on a short lease why our house was being built. The dryer was broke for over a month and after we moved out they wanted us to meet someone on are time to fix it. We were unable to use patio entire time we rented because the privacy fence was blown down onto it. They sent someone to fix it and I had to take off work and he came and said it was to heavy and lift. They charged us 65 for a hole from a door handle that was already there. if there was a door stop that worked there wouldn't happen anyways. We told them we were moving out like 90 days ahead of time and they told us we didn't give a 30 day notice (They did eventually fix this). They charged 1400 monthly for a property that could be really nice besides they don't maintain it. There staff told us about our 30 day notice that my wife and I need to "communicate better" That was a good laugh considering the source. 0 Stars the realtor is really awesome though wish he worked for someone else.
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Renters Warehouse found the perfect place for me, within my budget and even better than I thought I could get for my budget. Staff was very friendly and helpful with all my questions. I would definitely recommend them!
So I amending my review of originally 3 stars. Still not going to get 5 stars, but they called me on my review and explained some of my gripes. 3rd party maintenance is still your responsibility, if they are not up to snuff then maybe you need a different vendor? Do respect they called to clear the air. They will however I think always be a benefit to an owner for their properties as they do take the management of the property seriously. Just may never be the tenants best asset.
Mark Hayes was great!! My fiancée and I moved into a property a while back. Mark was very patient with us and answered all of our questions. It was great working with him, Thank you Mark for being you! I will be sending all my friends your way! I am very happy with everything. Thank you again Mark and Renters Warehouse for making my first rental an enjoyable experience.
Renters Warehouse has been a God send to me and getting people in to my rentals, namely Mark Hayes. He does all the showing, the background checks & the demographics for your location and what you can get for rent in that area. I have utilized them for 3 or 4 tenants now and no issues. I maintain my own rental properties but I let Mark handle the applications and recommendations of tenants. He is very thorough and always finds the best tenants. Thank you Mark for all you do!
I have been having problems witn getting my rent set up on autopay. The lady that l have been talking to (Sarah). Has been very helpful. She has gone out of her way to make sure that l understood what l needed to do And she has always called me back to let me know if l had done it right. And to see If I had any more problems or questions. Thank you for all of your help. Terry
Christina is amazing! She is so easy to work with and is incredibly kind and responsive. Thank you so much for your help. :) My family is so excited for our new home.
We have been a vendor with Renters Warehouse for several years now and have worked for several other property management companies in the Des Moines area over the past couple decades. I guarantee you will not find a better management team than Renters Warehouse Iowa. They have always been very responsive, organized, and professional to work with. I would highly recommend them for homeowners or investors looking for someone to manage there properties.
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