Valparaiso, United States
4601 Murvihill Rd
N/A
+12194625466
I had a very bad experience with Epic Limo when it came to planning my party bus for my wedding on 11/7/20. I booked in February, reached out to them in September when my venue changed, and then one week prior to wedding they still did not have a party bus reserved for me. I felt so stressed!! After MANY phone calls and speaking with many different staff all saying different things, I finally had a party bus reserved for my wedding, however I was still nervous if someone would actually pick us up that day. On the wedding day, our driver Richard was AMAZING! He arrived 10-15 minutes early, was very polite and helpful, and even drove us around just for fun when we had extra time before the reception. The bus was very nice and clean and even provided 2 bottles of champagne! I was very relieved that we ended up having a good experience.
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Arrived late! Address and time confirmed a week before the wedding date and still arrived late! No alternative phone number was requested and blamed me for not answering. Why would I have a phone on my son’s wedding day?!? Why would the driver not have the correct pick-up address and time that I confirmed the week before the wedding day? Limo driver did not get out to open the door and offer to help us get out of the limo. Refusing to refund my 126 for the first pick-up time.
Hired for a wedding on 10-24-2020 in Chesterton Indiana. Driver was very unprofessional and rude to the entire group. Driver was grumpy all night long, simply did not want to be working. The majority of the wedding group complained about the drivers unprofessional comments and unwillingness to perform his job. Would not recommend this company for weddings or quite frankly anything if this is how they treat paying customers. Do not know the drivers name, but he was an older white male in 50s-70s. Maybe the driver should consider finding another job to not disrupt weddings in the future.
Horrible company. Driver went to the wrong house for pickup. When he finally found the address, he was 15 minute late to pick up the groom for his wedding. The groom was late for his wedding due to the incompetence of this jokester company. The driver was rude, did not open doors for the passenger, and did not show us the controls for the backseat. We paid for champagne and that was not in the limo either. When asked for a refund, we were not refunded our money. Customer service was the worst. We were not accommodated with the conditions listed in the limo contract. DO NOT USE THIS COMPANY! Unprofessional and unreliable! They caused unnecessary stress on the wedding day.
I’ve used Epic Limo’s services multiple times and have always experienced courteous, punctual drivers and professional customer service. The vehicles are exceptionally clean and comfortable. Epic also has a wide variety of car options whether you are simply looking for a ride to the airport or a fun night out with friends.
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