Valparaiso, United States
404 US-6
N/A
+12197639623
The man that came to service my washer told me there was nothing wrong with it and charged me for the service call, all good. Until the problem persisted and I had a different company come check the issue and was told exactly what is wrong and the parts will be here on Monday and my washer will now be fixed. I informed Hiscox of the misinformation from their technician and requested it be made right as I have now had to pay for another service call due to the error made. I was informed that they will not be doing anything to rectify the situation. The woman was rude on the phone and when she was told I was unhappy she said well we have 100's of people that like us. Well that's fine Hiscox but this unhappy customer will be sure to let everyone know about your rude and unsatisfactory customer service.
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We have been dealing with Hiscox for approx 3 years now and I can't express how much we appreciate their technician Jeremy. He is so helpful and extremely knowledgeable in all repairs he's done for us. Thank you Jeremy for all you do! You all have a real Gem on your staff.
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Deli
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