Ventura, United States
2191 E Thompson Blvd STE A
N/A
+1 8056503267
Had an older system fully upgraded by Boyd today. Ray and Victor were both knowledgeable, easy going but very thorough in all they did. Updated system and hardware, tuned up and upgraded to full function and state of the art. Could not be happier with the service..... so far. Ray even came back to make sure that all was functioning and that we were up to speed with pads as well as remote accessibility. Yes, definitely 5 Stars today!
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Boyd & Associates inherited my business from Silver Security when Roy Silver retired. I was used to dealing with a company with fantastic customer service. The level of customer service from Boyd & Assoc. ranges from ineffective to rude. I am not the kind of person who enjoys posting this kind of review but the way they treat their customers, especially for a security business, is shameful. And yes, as others have posted, they will put the screws to you if you try to get out of your contract despite providing poor to non-existent service. The only time they will reach out is if you don't pay your bill, not if any other issues are brought to their attention. I had to give one star just to post the review but they don't even deserve that.
I have had Boyd and Associate monitor my home security system for over 5 years. The system is reliable and I have never had any issues with my service. The installation was easy and the technicians were friendly and helpful. I recommend Boyd and Associates to everyone who needs a trustworthy home alarm system.
The quality and professionalism of their technician Jaime is outstanding. He answers all questions and concerns one may have. Also, the work is left very clean. (Ventura County)
when signing up be very careful to read the very fine, almost illegible print. They stick you too it if you ever need to cancel.
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