Tampa, United States
1515 E Fowler Ave
$$
+18133940676
N/A
When I went to the Verizon store across from Busch I knew I wanted a new phone. I wasn't going to be difficult to sell to but I definitely wanted the \phone store experience\. You know the one, where somebody tells you what phones are good, what phones are bad, gives you a bit of back and fourth banter along the way. Well let me tell you, I thoroughly enjoyed my interactions with Dirty Dan (the resident phone expert) and (the man with the plan) Zach. These dudes knew exactly what I was looking for in a phone buying experience and got me the hookup. Go see um.
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I had very bad experience with a seller in that store. They verified me the credit to see if I could take a few telephones and they approved me for 1500 dollars but I told the seller that I was going to think and possibly return but to my surprise when I left the seller put a line without my consent and even sign for me. 5 days later I found out I had a 2-year-old contract with them without me having a concentrate. They falsified my signature and even a PIN they put for me without me to know. I found out thanks to a bill to my house. I do not recommend anyone to go to that place. Although I do not have the name of the seller I went to talk to the manager and apparently I canceled the account but I spent one of the most inconvenience experiences in my life.
Mike and Evan were so incredibly helpful. Mike had helped my boyfriend and I workout what would best help accommodate what we were looking to get done! He got us set up with an updated plan upgraded device and two new devices and made sure we saved as much as possible while maximizing our benefits. Evan helped get my phone set up and they both made sure our accounts and devices transferred everything and set up everything correctly. They made the process so easy and were super friendly. Would definitely recommend this verizon to anyone looking for great information and help! (They even hooked us up with some great local restaurant spots!)
Brian, the store manager assisted me with my needs. He was kind and courteous. Told me option's I wasn't aware of, but wasn't pushy about my decisions. Overall a stellar experience. He is even calling me from home on his day off because I have a follow up question. I call that great customer service. ***Correction, the store SAID Brian would call me from home within 20 minutes. They lied. If there is one thing I I cannot handle in the world of customer service, it's lying. Therefore after being blown off by the store, I went online and used VZWireless chat. THEY resolved my issue in just a few minutes. So the remaining 3 stars are for my contact exclusively with Brian. The rest of the store isn't worth even one star. Sorry Brian, your store deserved 5, but your employees refusal to assist me, and choice to lie about you calling me back, cost you two!
The rep. Mike Ugalde was exceptional. He acknowledged me soons I came in the door. He was very professional, funny, energetic, and he explained everything to me with patience. I forgot I was stressed because I didn't have a phone and I needed one so I could better communicate with my customers. He really made me feel comfortable about my phone purchase. I didn't feel swindled after leaving like some other Verizon stores. He was so convincing and helpful after I left to go home I went back to make the purchase with ease. The other gentlman /employee working with him was one who helped me in the past and was patient and knowledgeable than. They both have similar business ethics with customers. Thank you both and I am enjoying my phone with simplicity and accuracy.
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