Lino Lakes, United States
730 Apollo Dr Ste 140
N/A
+16125681420
THE SAGA CONTINUES: Again, NC Victra Corporate is outstanding, this Verizon location, not so much. Did a follow-up regarding a credit that was going to be issued to my mother. Wanted to know how it would be applied to invoice; lump sum or in segments. Emailed Eva, person who negotiated credit with my mother and overall store manager for details. Waited over 2 weeks (still waiting) and never got a response to my email. In my opinion, words like \excellent\ and \outstanding\ should not be used or \5\ star ratings given by anyone dealing with Jake or Eva of this store team. UPDATE SINCE REVIEW: Since my one star review, Corporate Office responded. Two people from NC contacted my mother. I must commend the Corporate Office in NC for their follow-up & genuine concern. They put forth a lot of effort to right things. In the future I hope Jake will respectfully treat all clients in the same manner NC does. INITIAL REVIEW: One star is too high for here. My mother is a senior citizen on a fixed income. She went to this place with an iPhone I gave her so we could FaceTime. Her android was failing. She wanted help transferring her android information to the iPhone. Instead of assisting her, the sales person told her it was extremely difficult to do & recommended she buy a new phone instead. Seriously? People that are phone savvy, like himself knows this is not difficult to do. Who takes advantage of an elderly person for a buck? She trusted this place and relied on his knowledge. I so wish she would have contacted me while there. Then, he quotes her one price while on the floor looking at a phone she liked & when she chose that phone & wanted to pay, he apologized and said he was mistaken, the phone was 300 more! He explained Verizon has too many deals to keep straight. There are no deals here and I feel at least one person lacks integrity. Read owner responses to other negative reviews. All responses start the same with identical verbiage. Almost robotic.
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UPDATE: BUYER BEWARE: THIS IS NOT A VERIZON STORE; THEIR PRICES ARE NOT ALIGNED WITH VERIZON. This store is a sketchy 3rd party that adjusts their prices in order to profit more off the consumer. DO NOT be fooled. Just go to a REAL Verizon store in order to get the best deal possible. Cut out the middle man trying to make a profit off of you. I learned the hard way! Upgraded my phone on my own for the first time recently. Was met with great customer service. But, after paying over 130 up front just for the upgrade, I was met with another 130 in hidden charges the following month - shocker. Now, after a month of having the phone, I have been charged TRIPLE the advertised monthly payment. Scam artists, I highly recommend you find an actual Verizon store rather than these sketchy 3rd party jokes. SCAM
In full agreement with StiN Prod review. BUYER BEWARE!! AT&T is just across the street & North of this retailer. In my opinion, I'd rather deal with a retailer who chooses what's best for the client in lieu of profit. Deals & selections here are limited. Also, products not needed.are pushed. Guess there is a reason more & more people are switching to Xfinity or AT&T.
The people there were professional and very easy to talk to. They know what they're doing. The environment was a welcoming environment as well.
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