Spring Lake, United States
1503 N Bragg Blvd
N/A
+19104960512
Clearly, I should have read reviews before taking my grandparents cuckoo clock here to get cleaned and fixed. When we first spoke, I made it clear that I wanted the original chains back, for sentimental purposes as my grandparents have been deceased for 9 years. She was also supposed to replace a missing bracket, that holds the top piece of the clock on, as well as clean and oil the clock's innards. I understood this would be a 6-8 week process and was willing to wait. I was working and couldn't pick up the clock myself, so I sent my husband. We weren't aware she didn't accept credit/debit cards, so after she told him that she only accepted cash or check, he went back out there the next day with a check, only to be informed that she only accepts cash. After going out to find an ATM (their's broke), my husband paid more than the price she had quoted to me. She did not return the chains, did not replace the bracket- so I can't mount the top piece of the clock, at all- and when I asked about the chains, she said they just "toss the old ones in a bucket, they're all the same length, the exact same" and tried to offer me chains that did not belong to my clock. And the "genuine, Black Forest" chains that replaced them? The tabs at the bottom are bent and have black gunk on them. In all, an extremely dissatisfying experience that I feel I overpaid for. The clock does work, though the outside was never cleaned and I'll have to do that myself, and she did offer to clean my jewelry for free. I don't wear jewelry.
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She is the best! She takes great care with your jewelry and explains exactly what she is doing. It's an educational experience each time I go. I trust her completely.
If you would like to take your engagement ring and wedding band, and flush them down the toilet do so and save yourself some money.Because that is exactly what she does to your jewelry. She destroyed my engagement ring, and said she would try to fix it for free. So far three different diamonds have fallen out off my engagement ring, and it also has three spider cracks around the middle stone. So, my middle stone is just waiting to fall off like he rest of my diamonds. If you do not like wearing your ring you should take it to her, because she will make sure you never want to wear it ever again. THE WORST PLACE EVER!!!!!!!
Poor service didn't have item repaired when they promised it to be!!!!!
Bad customer service, came to get my jewelry and she tried to argue and say I already picked it up! Then had the nerve to say she doesn't serve people off the street!!! Wow, on top of all of that everything she fixed broke again but worse not even two days later!
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