Villa Park, United States
53 Roosevelt Rd
N/A
+1 6304950100
Wheelchair-accessible car park
Emails and phone calls were ignored after sales associate realized our address was in Chicago. There were three home owners looking to purchase /install new doors. Store associate could not find the time within the week to simply advise they didn't service our area. Claims they've been busy. Personally one should never be too busy to answer at least one of the emails along with a return call without me having to reach out for the fifth time. HORRIBLE CUSTOMER SERVICE.
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We went to The Door Store on a recommendation and were not disappointed. The personal service, time and knowledge of their products was outstanding! Jonathan helped us make the best decision possible by giving us all of the options available with the pros and cons to each. We purchased a door with side lights and a screen door-all of which were not standard in size. During the install, they were efficient, neat and the work was superb! We HIGHLY recommend going to The Door Store.
My experience with The Door Store ( Villa Park location), from the visit to the showroom, the estimate appointment and the installation, was all top notch. We replaced 11 windows and 1 patio door. The installation was flawless and the crew was courteous, professional, efficient and, above all, fine craftsmen. If the windows perform as well as they look, I will be a happy man. This is the third time we’ve used The Door Store and will gladly use them again. I highly recommend them to anyone who wants high quality products and professionals to deliver them.
Chad Schmidt gave us options and measured our old rotten window of 27 years. He kept us informed about the estimation of maufacture to appointment install. Chad suggested a great replacement that fit our needs wonderfully! The professional install was done and clean in half a day and we couldnt be happier with the Window and Door Store from the start to the finished product! Would recommend this local business to anyone looking for a fair and honest home remodel project.
The door store is awesome! Not only do they have honest people that know what they are talking about in their show room but their installation services are unmatched! Brian was my installer and he was quick, efficient, and did a really quality job. They widened our door from 32” to 36” and we couldn’t be happier! I would recommend their services to anyone! To anyone considering buying a door from a big box store, just know that the quality of those doors are lower then their standard quality. That is originally why we went to the door store, to figure out what the difference in prices were. Thank you!
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