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Volkswagen of Crystal Lake

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Crystal Lake, United States

vwofcrystallake.com
Car dealerAuto repair shopTire shopUsed car dealerUsed truck dealerVolkswagen dealer· Volkswagen dealer· Auto repair shop· Car dealer· Tire shop· Used car dealer· Used truck dealer

Volkswagen of Crystal Lake Reviews | Rating 4.4 out of 5 stars (5 reviews)

Volkswagen of Crystal Lake is located in Crystal Lake, United States on 5213 Northwest Hwy. Volkswagen of Crystal Lake is rated 4.4 out of 5 in the category car dealerauto repair shoptire shopused car dealerused truck dealervolkswagen dealer in United States.

Address

5213 Northwest Hwy

Phone

+1 8154559600

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible seating

Offerings

Car washOil changeRepair services

Open hours

...
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A

Alex Lewis

They are probably the least helpful people i have ever met when it comes to service. Dont take your car here for any kind of work. First off they had my car in their shop for over 2 weeks for a job that takes 6 HOURS. They gave me no loaner car so I was without car for that time period. And when I tried to contact them with updates they would tell me\ its almost done.\ Each time... finally I got fed up with it and went into there shop and asked why its taking so long. They gave me a response of \we have some emergency vehicles we have to do first\ so I'm not considered an emergency vehicle when I am without a car and have work to be at? Then I take it back to get looked at a few months down the line because I hear noises obviously from the work they did. Again they try to play off that they are not at fault and saying that my car has too many after market parts involved so they can't even touch it now.

F

Ferretti Farmer

Starting with my first visit I was pleasantly suprised by the easy going low-pressure sales treatment I recieved. I was there to check out a commuter car. Max W. Was my salesperson. He was patient, friendly and personable. He answered my questions and didn't push for a sale. I left to do more of my research on the right car (between VW and about 3 other brands). In the end, I chose VW from past experience, what the brand offers and the right price. In part, also because of Max's low pressure approach, which definately helped make the decision. On the day of the sale everyone was friendly, welecoming and the atmosphere was comfortable. The purchase process went really well. The facility was also very clean and inviting. All and all, everything I could ask for in a new car sales experience. I highly recommend looking at Crystal Lake VW if your in the market for a vehicle. Go Jetta!

K

Kassi Dvoracek

This summer I was a first time car buyer. I was nervous to deal with the pressure you typically hear about when purchasing a car. However, from the second I walked into the Crystal Lake Volkswagen car dealership, Frank made me feel comfortable and at ease. He was patient, answered all my questions and made the process a breeze! I highly recommend working with Frank and the Volkswagen team.

M

Michelle

Although I am not of fan of my Volkswagen car (2009 VW Tiguan as it has caused so many issues for me) the repair department was quick and fixed the issue that I had come in with. For a back story, I brought my car to a different mechanic not associated with this dealership and they screwed me over and did not fix the problem of my car. That mechanic had my car for over 2 months, took my money and the car still had the issues. I had to have my car towed and Volkswagen fixed what they needed to fix in less than a day. the service was QUICK and up-front about their costs. For me, communication is my number one priority and Volkswagen of crystal lake did that in a timely manner. I'm not sure of newer models of the car, but i would definitely not recommend the make and model of my car, my check engine light is on AGAIN. If you buy a Volkswagen, make sure you have a lot of money to use for repairs. :(

R

Rich Mitroff

These guys without a doubt are some of the best to work with in the VW brand in Illinois. I looked far and wide when looking for my Golf R back in 2016 and these guys worked with me on my 2011 WRX trade. Got a great rate on the 2016 Golf R and enjoyed every minute of the 3 years I had with the car. At the end of the lease they made sure to take care of me also. We without a doubt will be back and I cannot recommend this dealership more. I love performance cars but I love great service even more. This dealership delivers on that 100%.

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