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Volkswagen of Gainesville

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Gainesville, United States

vwofgainesville.com
Volkswagen dealerCar accessories storeCar dealerCar finance and loan companyCar leasing serviceTruck dealerUsed car dealerUsed truck dealer· Volkswagen dealer· Car accessories store· Car dealer· Car finance and loan company· Car leasing service· Truck dealer· Used car dealer· Used truck dealer

Volkswagen of Gainesville Reviews | Rating 3.8 out of 5 stars (7 reviews)

Volkswagen of Gainesville is located in Gainesville, United States on 3737 N Main St. Volkswagen of Gainesville is rated 3.8 out of 5 in the category volkswagen dealercar accessories storecar dealercar finance and loan companycar leasing servicetruck dealerused car dealerused truck dealer in United States.

Address

3737 N Main St

Phone

+1 3525782554

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Oil changeRepair services

Open hours

...
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T

Tenken 73

Don't take your car here. Don't buy from here. Service department staff other than frong desk staff is sketch and extremely rude. I've had my car repaired here 4 times over 4 years and the issue always comes back or isn't fixed. Over charge, under deliver. I had to wait 2 weeks to have my tires replaced, ac stopped working immediately after buying the car and they didn't try to fix it. After buying the car, they say they give free car washes but deny me when I ask to go back, or stop me from using the machine. I mean I have horror stories. The absolute worst part is they don't rectify their mistakes. Take your business elsewhere.

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mindy nickell

Dear I am contacting you to make sure that you are completely satisfied. If you have experienced any issues. Please text us back and we will do everything in our power to gain your complete satisfaction. Yours, Christopher Muthig Volkswagen of Gainesville Volkswagen of Gainesville *** Chris went above and beyond to make my situation easiest as possible, he was so Polite and Very Informative through the whole day of having my car service from the very beginning all the way to the end. I am satisfied. Anyone who is looking for a life long car company to become part of your family you should definitely choose Volkswagen of Gainesville!!!!

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Ana Chavez

I had the worst experience at this Volkswagen ever! I took my car in for a scheduled service at 10:45 am and took a complimentary Uber back home. I waited all day and at 3:00pm I finally texted the service advisor Nicole Romero for status to which she lazily replied it was being looked at. I sent her a response right back and asked for an ETA and she never responded. Called again around 4:30 and spoke to someone named Chris who advised he couldn’t find her anywhere but would give her my message. 5:45pm came around and still no word from this woman. Called back and finally was told that she left for the day. So my car was basically being held hostage in the service department with NO COMMUNICATION! ZERO! from this woman. Thankfully the gentleman named Chris was able to leave one of the salespeople access to the garage so that I could get my car. The really messed up part is that NICOLE ROMERO was told when the car was brought in that I had to drive down to Ft Lauderdale tomorrow for a weekend trip. And she left without as little as a courtesy call so that I would come pick up the car while the department was still open. I dont know who hired this woman but that’s a bad call right there! Totally unprofessional. Lost my service and a car purchase which I’ve been looking into since there is the zero percent apr for 72 months deal happening. Oh and the real kicker of all of this is that no service was actually performed on my car. This service department is a joke.

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Kris Mitchelson

STAY AWAY!!! Unless you want your car destroyed by their service department. I brought my car in for an oil change and an alignment. I had to bring my car back in because the oil pressure warning was coming on and the check engine light and the car went into limp mode 3 times all of a sudden after. Thought I might have to have it towed in it was driving so bad. Once they put oil in my car magically everything returned to normal... amazing what having oil in the car does. Only got lies and excuses as to why the oil level was where it was at instead of taking responsibility. After challenging the nonsensical responses, I finally got an admission that it "may" have been missed. It absolutely was missed. I have had zero problems before or since and there certainly is no leak and the mechanic also verified that. Paid 70 dollars for an oil change they never did, did not even offer to reimburse me or do a thing to make it right. Pictures include the oil pressure warning while driving and the low washer fluid light that came on just after the "oil change" showing they didn't top off my fluids since, come to find out, they didn't in fact, change the oil.

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Emily Stewart

When I go to the dealership, I am typically working with Matthew. The level of costumer service is always great! I just got my oil changed. For someone who works full-time during the week as well, it is normally a stressful experience to schedule into your day. From finding a ride, to anticipating a wait when you arrive, etc. Volkswagen called an Uber directly to my workplace free of charge. My car was ready when I was there and was able to be out very quickly. After leaving, I received a follow-up text to go over any concerns or questions I may have had. Thankfully, I did not have any. Matthew is always a pleasure to work with and very knowledgeable!

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Debora Moura

Terrible service, and the most expensive services in Gainesville. The worst part is they’re not upfront to your face. They charged me almost 800, had the car for almost a week and didn’t even fix the car. I had to take my car to another shop. My car was fixed for 300 in less than 3 days. Volkswagen wanted to charge me an addition 330 just to check the car again. That’s absurd, I’ll make sure everyone I know and don’t know don’t ever go there! Terrible service, save your money and time and take your cars somewhere else!!

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Chris O'Brien

When I walked in, everything was pretty good. Matt Tie was the service representative, and he was great to me. The problem was that I walked in the door at 10:02 a.m. and walked out at 2:53 p.m. for an oil change. Incredibly ridiculous. If I wanted to spend five hours for an oil change, I’d have just done it myself. I was told that the mechanics read, “Have it done by 12:30,” as “Have it done by 2:30.” This is an honest mistake — I get that. But five hours? Insanely inconsiderate and disrespectful of the customer’s time. The only reason I even gave it two stars was because of how great Matt was. But I can unequivocally say I never plan to go there again. Smarter to drive all the way down to Ocala.

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