Commerce City, United States
7250 E 56th Ave
N/A
+13032894707
I can say that my experience here did not start very well, there was a little delay in checking my truck and diagnosing what it had. It took 5 hrs for them to tell me what they had found and that i would have to wait until the next day to fix it because they did not have enough people. I asked to speak with the director Phil since I had been there all day and it was almost afternoon when they told me this, Phil gave me a very good explanation and understood my frustration of wanting to get out of there fast but in reality they could not do more than wait for the next day because of Covid they only had few techs at night. I honestly didn't think that what they had diagnosed as the problem of my truck was actually the problem and didn’t they would be able to fix it but I ended up staying because I had no other choice. The next morning my truck was taken inside the shop and in two and a half hours they had already fixed what they had said previously and it did end up being the problem The truck was having. I think The mechanics and the front desk must have better communication and be faster with paperwork since sometimes the trucks are already in the yard and no one notifies or calls the customer. In spite of everything I am very happy they were able to fix my truck and Phil service was excellent.
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Bought 4 trucks from this dealership and hands down Randy Dewitt was really nice and helpful.
If I didn’t have to, I wouldn’t bring my truck here. 3 different people called to check status of truck 3 different stories. All lies. I live here in Denver, they said truck was in shop being worked on. I was looking at it. It hadn’t moved since it was parked after initial diagnostic was done. Hey guys, just be honest, if it’s gonna be a week Just tell us..., be honest for God’s sake! We also have a business to run. If I could I’d give no stars. I will be writing a letter to Volvo and I’m sure I will include some choice words. If you can bring your rig somewhere else. You have been warned
Service area very slow, they would keep telling you that you only have two trucks in front of yours and that they have various techs so it should be fast to get it checked and 5 hrs pass and still no answer of what is wrong with the truck or even have the truck checked. When asked to the lady in the front for some information about it with an attitude she responded she did not know and did not receive any help from her. We did not have any other choice than going to this place but would not recommend it
The weekend crew, Larry in particular, was OUTSTANDING. I’d recommend this Volvo Truck Shop to anyone. Exceptional care from start to finish. Hands down, I thank you!
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