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Italian Granite

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Waco, United States

italiangranite.net
Granite supplierBathroom remodelerCountertop storeHome builderKitchen furniture storeKitchen remodelerMarble contractorNatural stone supplierNatural stone wholesalerOutdoor swimming pool· Granite supplier· Bathroom remodeler· Countertop store· Home builder· Kitchen furniture store· Kitchen remodeler· Marble contractor· Natural stone supplier· Natural stone wholesaler· Outdoor swimming pool

Italian Granite Reviews | Rating 4.1 out of 5 stars (8 reviews)

Italian Granite is located in Waco, United States on 4320 Bellmead Dr. Italian Granite is rated 4.1 out of 5 in the category granite supplierbathroom remodelercountertop storehome builderkitchen furniture storekitchen remodelermarble contractornatural stone suppliernatural stone wholesaleroutdoor swimming pool in United States.

Address

4320 Bellmead Dr

Phone

+1 2547998000

Open hours

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J

JH W

If I could give Italian Granite 0 stars, I would. This company installed beautiful granite in my parents' kitchen and my mother noticed that part of the bar countertop area appeared to be separating. According to my parents, my dad called the company and somebody came out to look at this. He told them it would be an easy fix and somebody would come take care of it - and nobody came. My daughter just put a glass of water on that portion of the counter and was getting up to sit in the bar stool, and the entire - incredibly heavy - slab popped off and fell onto her. I am livid. My father called about this issue - somebody from the company came out to look at it and thought it was OK to leave it, even though whomever saw it thought it was apparently an "easy fix." It never got fixed and they never followed up. I know my mother - she wouldn't have just let this go if she were concerned. Somebody at this company made my parents believe this would be OK. My parents did their part - they brought this to the company's attention and the company chose not to rectify the insufficient installation and left this hazard in my parents home. It was just a matter of time before something terrible like this happened. This is unacceptable. THANK GOD the glass fell onto the barstool next to my daughter and not onto her - she was pinned down to the bar stool. Thank God the bar stool didn't fall over with her in it. This could have been so much worse and you can bet if there were serious bodily harm I would be escalating this much faster than just leaving an online review. I just called to talk to someone or at least leave a message, but the phone just rang for 2 minutes without a voicemail. The negligence, irresponsibility, and inaction of this company are inexcusable. If it isn't resolved expediently I will be contacting the BBB.

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Mike Van Sickle

Shelly is super great to work with. She knows the business and takes care of her customers.

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Christine Hoover

Love this place, very professional and courteous.

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Diane DeWitt

Italian Granite installed granite counter tops in my kitchen and 2 bathrooms 3 years ago. The installation was extremely below standards as the counter top where the stove top is was not measured correctly and there was a huge gap between the end of the counter top and the wall on the left side and the back wall. The caulking was done poorly the first time and again when they redid it. I finally decided to just let it go. We had another vendor come in and correct all the errors. We did decided to not involve the owner because we had heard some very disturbing information regarding him and knew he would not resolve any issues due to his lack of common courtesy and respect for his paying customers. I would not recommended them to anyone.

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Larry Burgesse

Very nice accommodating lady I spoke with on the phone. Thank you Mr. Hosea and Mr. Tony (or Toni)! Such great young salesmen, and answering any questions or concerns I had! Definitely eased the process!

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Sharon Ross

I have seen the quality of the work this company performs. It is a family run business and the people are great to work with. Quality work and great pricing.

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Kevin & Lorraine Gritten

Always friendly and helpful. The best in Waco!

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Seth Hansen

We've used Italian Granite twice now to replace countertops in the kitchens of two different houses. The first experience was not bad, the second and most recent experience was terrible. The short summary is that the owner of Italian Granite was a jerk after they cracked the granite during installation. We agreed that Italian Granite would re-install the countertop the exact way it was originally planned to be installed. Italian Granite ended up cutting the piece and adding an additional seam to make the installation work. When I pressed the owner for a discount because they did not honor the original agreement, he was very disrespectful, called me a liar on multiple occasions, and didn't offer any discount. I've never had an encounter with a business owner like this. I guess their motto is, "the owner is always right." I finally came to an agreement with one of the other staff members (who was fine to work with). They gave me a very small discount that was definitely not to the level it should have been. At the end of the day, if you have an installation without issues, you'll probably be fine, but if you have an issue and then have to interact with the owner, you'll be disappointed.

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