Waco, United States
1701 Maple Ave
N/A
+1 2547546951
I needed scissors sharpened and was told to contact Ludwig’s. The young lady was very sweet and professional on the phone. I didn’t know when I could go there, but was able to walk in and got them sharpened immediately. The charge was very reasonable and the work was excellent. I have an alteration shop and so my scissors need to be very sharp. I will continue to use Ludwig’s and will recommend them for scissor sharpening.
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Terrible customer service. No one could ever give me an accurate answer on the status of my repair. At one point they didn’t know if their mechanics had quit or just decided not to come in for several days. I was quoted 1 week for a warranty repair and picked up my generator after 9 weeks. I understand being busy, but I would expect better communication.
They still have/sold/use my Mom's new Montgomery Wards self-propelled mower that she took to be serviced in the late 70's. They told her they could not find it. Total BS!
I dropped a Ryobi power sprayer off 9 weeks ago and was told today that they “have not been able to get to it yet.” When I dropped it off (9 weeks ago!), I was told it would take about 2 weeks to complete the repair. I stopped by there when the sprayer had been there 6 weeks and was told at that time that it was 5th in line and should be worked on that week. Here I am 3 weeks later and the work still has not been started (did I mention it has now been there 9 weeks! ). Was told the repair guy also makes deliveries and pickups, so he hasn’t had time to fix my sprayer. If you are in a hurry to get your repair done, I suggest finding someplace else to take it (unless you have 9 weeks to wait for the repair!).
Parts and service are exceptional! Quick turn around on both. Highly recomend the fine folks down there for all your lawn equipment needs.
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