Wallingford, United States
990 Northrop Rd
N/A
The worst bus company. So poorly run and managed I don't know how they stay in business. Buses are later more times than not and no phone call. But if I am not at the stop at drop off the minute they arrive they are blowing up my phone. Today they were 40 minutes late. When I called them I was told they are short staffed.... Same excuse every time. I won't even get into the torment and bullying my son went through on a daily basis that went unreported. December 10 - my younger son's van 25 minutes late, no call. Wrong van came to pick up my other son to bring him to a school he hasn't attended in 2 months.
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Quite possibly the WORST bus company in the history of bus companies. The dispatchers are awful, rude and have zero knowledge of anything. They refuse to help, they refuse to get answers to your questions and they literally seem like they dont care about your children. Not a single time has a dispatcher ever been helpful. I have called this company weekly, as they still cannot get my sons schedule right. He's 3. He is unable to fend for himself and I truly believe his safety is an issue in the hands of Durham School Services. Today alone I called 57 times, no one answered. I left several voicemails and no on answered. I don't know who is running this company, but they do not do their job and neither does any of the staff. I will say, the bus drivers (mostly) have been caring and sweet. It's not their fault at all. Please do not allow this company to transport your child of any age, anywhere. I wish I could give a negative star review, as the only reason they get one is for the bus drivers.
Very poor company. Their buses will park on the side of busy roads. Creating very dangerous situations for commuters. I’ve called and complained many times. The people working in dispatch either don’t care or dismiss you completely. A bus blatantly pulled out in front of me almost creating an accident with a bus full of kids. I called, complained, and was promised a call back with the an outcome after reviewing tapes... guess what to this day 2 months later still waiting on that call.
Can't get thru to them.. Tried calling to say daughter won't need bus... NO ONE answers
Never have had a good experience with Durham! Drivers drive too fast and aggressive. Durham twice did not show up to our school for the Kindergarten or Preschool field trips this year. My daughter was very disappointed. Preschool was rescheduled for today. The driver was lost and took us way out of way even after being asked if he knew where he was going. Would not admit he was lost. More then once children were jolted from their seats including the adults. When we arrived at the school he came to a stop so quickly my 4 year old hurt her neck. There is no \Durham Difference!
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