Warren, United States
11525 E 9 Mile Rd
N/A
+15867598400
My water heater pilot kept going out. The original installer came out to repair. About 30 minutes after he left, the pilot went out again. I couldn’t reach him to come back out. Papa’s took my call Friday night, dispatched Mike first thing Saturday morning. He was early enough to diagnose the problem and get the parts. The price was a little high because it was the weekend, but Mike was courteous, professional, and thorough. Most importantly, the water is repaired and it was done quickly.
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I waited to write a review to see if we had any more issues and none thus far. Alex was awesome! Not only did he fix our coolers, he also took the time to explain things to the guy he was training. Very professional. What impressed me the most was he asked if we were having issues with our ice machine. I didn’t say anything to him because we’ve been using another company who works on our dispensing equipment. He said he’d been listening to it since they were there and didn’t sound right. I told him another company has been trying to fix it and should be out later. He offered to take a quick look and I literally watched him fix an ice machine with a PENCIL! Needless to say Papa’s will not only be our cooler guys, but ice machines as well. Thank you guys so much!
Papa's is an excellent company that I have used dozens of times over the past 5 years. They are courteous and very knowledgeable. If the situation can be fixed it will be(notwithstanding a situation where a part needs to be ordered) and they are sure to give you an emailed written proposal so you are acutely aware of the price. They are also great about coming out very quickly often same day (if possible for a surcharge)if it is an emergency which can be essential at times for businesses.
Patrick was wonderful!! He did a great job, even helped us by teaching us ways to clean our smoothie line better so we can help keep it running right in between scheduled maintenance visits. he was friendly, thorough and efficient A
Patrick was extremely professional and explained everything in a very customer oriented manner. Great Job!
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