Warrensville Heights, United States
4025 Richmond Rd Unit H
$$
+1 2163608888
N/A
Outdoor seatingNo-contact deliveryDeliveryTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Kids' menuQuick bite
The food was up to Five Guys' usual standards, but I will not be returning to this location during the pandemic. The app said that curbside pickup was available, but when I called the store upon arrival, they said that they didn't do curbside. When I went into the store, it was very difficult to get anyone's attention to let them know I was there to pickup an online order. Two of the employees were wearing their masks below their noses.
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Horrible, horrible experience....if that's what you call it. Food was cold, they barely gave us any fries and a sandwich and 2 fries cost us 22!!! Whoever the manager there is, needs to understand that \your team is only as fast as your slowest person\. It was very obvious that the person at the fry station was either new, needs more training or needs to find another job. How could you run out of ketchup? Need to have more organization when it comes to the bagging and fry stations. Everything 'till that point was good, there, it ruined the experience. I left 30 minutes past the time I was set to pick-up my order. Don't waste your time.
The food is still just as good, but I'm so frustrated that they still don't have dine in. Maps says they do, but this location didn't. The tables were all set up, and people were sitting at tables, so I thought that Maps was right. It wasn't until after we had ordered that I saw the signs on all the tables saying they were closed. I see no good reason for them not to have dine in. Social distancing was being ignored in the area near the pickup counter and drink machines anyway. I won't be back until they have dine in back for real. I'm sick of having to eat I'm my car. Very difficult with an 8 month old baby. :(
Love their food. In my opinion one of the best burgers you can get. They give you a lot of bang for your buck.
The only reason this place gets 3 stars is because the burgers are good. The young woman who took my order was emotionless & unfriendly. The staff needs to learn social interaction skills ! I had to wait for over 13 minutes to get 1 burger & a little order of fries. Pathetic
Deli
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Kids' menuQuick bite