Salt Lake City, United States
201 W 2700 S
N/A
+1 8014673722
Every Thursday was the set day To get refilled but they ran out of propane before getting to my place. Did they make me first next week nope! Did they offer to come out the next day nope! Did they offer to make it right somehow nope. Then going on 3rd week they say just use your small tanks. No how about I pay you money to have the propane service. If I wanted to use my small tanks I would have never called you guys. It sounded like heaven when we went over everything until you had to actual work with them and it went to hell because they couldn’t live up to what the company consist of! (Supplying propane to customters.) If you want reliable don’t shop here. Heres a thought get a few more trucks maybe since you can’t keep up with demand and then maybe you can supply all customers with propane like your suppose to.
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My favorite place for propane and to buy small tanks for camping.
I contacted this place several times to get set up with a propane tank for my RV. They said they would deliver it but it would take a few days. I said that’s fine. A few days later, they never came. I texted the number several times to ask when they would be delivering the tank. I also called. Nobody got back to me so I called Suburban Propane and they got me set up.
Courteous, friendly, professional. That's why they have a line for service, these gentlemen are right on when it comes to being helpful.
At first when we dropped off our propane tank, we were thrilled with the customer service. They were helpful and polite. The woman told us to pick it up Saturday. This was perfect because we were leaving right after that for a planned camping trip that we were looking forward to. We came in on Saturday when she said it would be done, and not only was it not done but she was very rude. She said we would have to wait and come back the next day. When we explained that we were told it would be done, she very rudely asked who it was that told us it would be done. When we explained that it was actually her, she made no comments nor did she try to make things right by apologizing or indicating there was a misunderstanding. When we returned the next day to pick it up we expected that once again there would be an apology or perhaps 10% off of the total bill but there was nothing. Our camping trip was ruined and we did not get to go. If she would have simply apologized for inconveniencing us and telling us the wrong day or acknowledged her mistake, or even given a slight discount of some kind I would be writing a very positive review. They clearly did not care about customer service.
Austin and the staff were a huge help. I’ve had a small leak at the valve on my ASME tank on my camper van for a while now. I’ve tried numerous other places and they all said the tank had to be removed, or” don’t worry about it”(ridiculous). I talked to Austin on the phone and he said it should be a quick fix, bring it on by. Sure enough, 20 later the packing was replaced, problem was fixed and we were leak testing all of the valves. I highly recommend this shop.
Very friendly staff. Quick service. Competitively priced and really cool Halloween decorations.
Impressed with knowledge and helpfulness of gentleman who built me a custom adapter on-the-spot. Saved me money and annoying zombie retail experience at Lowe's or Home Depot. High marks. Will definitely return and bring snack for Harvey.
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