Washington, United States
1030 15th St NW
N/A
+1 2024613000
Wheelchair-accessible entrance
Had a great experience. They were helpful and attentive. Plenty of hand sanitizer due to covid-19.
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Went today for emergency services passport and Ana Gracindo made me wait outside for 47 min to then tell me they cannot help me to get my passport. My grandmother in Brazil is in critical medical condition and I need to see her. She was very rude and not helpful whatsoever. This is why our country as I am a Brazilian citizen will never progress, completely contradictory to what our flag stands for. Our flag states order and progress but our country has none, we have been morally and spiritually bankrupt for decades. I sent a email to the consulate and hopefully a decent human being helps me out because I just want to be with my family in Brazil for moral support during these hard times. The Brazilian consulate website states it would help its citizens with emergency services but that is not true.
I went early this morning to the GC of Brazil in DC to renew my passport. I arrived at 9:20am knowing that it could take a few hours because I forgot to execute the payment order. Upon arrival the security guard showed me where to go and a receptionist was there very helpful and clear about where should i go for the payment. After the payment done, she checked all my documents and told me to get a number. I did previously the digital forms and also had added a picture. The process was fast and easy, the guy that was helping me took all needed finger prints and told me to wait until my number to be called. 15 min later i was walking out of the CG of Brazil with a new 10 years valid passport. At all times i felt welcome, and well informed. They were very helpful and friendly. Consulate General of Brazil in DC, 10 points !!!
Excellent customer service! My appointment was at 11:00 this morning and at 11:06 I left the Consulate with the power of attorney ready to mail to Brazil. Everything run in perfect timing, the person assisting me was professional and most courteous. Congratulations for running such an efficient operation!
Deli
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