Washington, United States
3130 V St NE
N/A
+1 8002255345
Delivery
I literally choose DHL over FedEx because I thought my package would come quicker! I’m disappointed not only did I not receive my package after paying for express they lied and said they attempted to deliver the package but no one was home! I was sitting outside in my car when I received a text saying they attempted to deliver my package. I never saw a DHL van pull up!! My boyfriend was inside our home all day and no one ever knocked on the door! No notes on door nothing!!.. and I called customer service who claim they would redeliver the package within 1 hour but I doubt they will considering they never came the first time. Update: No one ever delivered my package and I live 10 mins away from this location they claim it’s at the warehouse but I can’t pick it up until Monday! I ordered this package for Valentines Day not days after! I don’t recommend DHL delivery to anyone!
like
So friendly customer service & cheaper really for international
Two delivery drivers never left door tags so I could sign for my package. Third guy did but it was the last attempt. I called and they said they would waive the signature and deliver by the end of day. Never happened. I called again they said signature cannot be waived and that they would deliver by the end of the day. Never happened. I call multiple times. 3 people hang up on me, one lady goes mute for 5 minutes after I say I want to file a complaint. I hang up becuase she's just gone. They said they would try to deliver Monday by 2. Never happened. Call back. Lady says 4-7. Then I get an email saying it's scheduled for tomorrow. So I call again. The lady says the last lady I spoke to said I wanted to pick it up. That never happened. Still waiting for my package. Worst service in the history of humanity. Update. Another day they didn't deliver they said the driver took it off the truck for no reason. At this point they are being malicious.
Have a time sensitive package that was coming in from overseas, firstly they didn't let us know about an import duty on it. Then it was supposed to be delivered the Friday, but after calling them they said that in fact it will be Monday, and I asked for a confirmation. Monday I called to confirm, and all seemed fine, till I refreshed my tracking page on DHL a little later to see it hasn't shipped and was on hold. Called and got told \there was nothing they could do\, then called customer care at 2, who said a manager would call me in 90 minutes. I got a call just before 6 that evening which I missed. Not living up to \Express\ or the money that was paid for shipping. I had to go pick it up, they wouldn't even help me get it to my car, worst experience ever
The staff was super helpful and service was fast. Went at 5:30pm and only had one customer in front of me.
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