Washington, United States
5221 Wisconsin Ave NW
$
+1 2024796780
N/A
DeliveryIn-store pick-upIn-store shopping
Service guarantee
Unused and unopened paint had coagulated to the point of being unusable. I went to the store to find a solution to the issue. I explained the situation, but was treated poorly by the location manager. He told me that “there was nothing he could do.” He couldn’t even look up my sale, and just dug in his heels! He would not even offer to dispose of the paint. For the cost of the product I would surely expect better customer service. I later contacted the F&B customer service offices for assistance and they provided guidance, solutions, and also apologized for the location manager’s behavior. They informed me the paint should not have coagulated within the timeframe of purchase. They encouraged me to return to F&B for disposal of the paint. I also needed to purchase primer. I was greeted by a wonderful staff person, and informed him of the customer service guidance, but the location manager insisted on continuing his inappropriate behavior, so he would not allow the other staff to process my purchase and disposal. I protested him overtaking the transaction, but the manager sent the staff person off the floor! The team is new, but better training is needed for management. My previous experiences with the F&B team has been positive, but this was abysmal to say the least.
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I received great advice from the staff and am thrilled with my purchase!
I’ve never had a paint project go so badly. I prepped, followed their instructions along with the instructions on the can and I ended up wasting hours of my time and I still don’t have a proper paint finish. I wish I would have never set foot in their store. I’m going to have to strip three coats of paint and one coat of primer and start all over. With a different brand obviously.
Great selections, great service and luxurious!
True farrow and ball service, best of the best product!
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