Washington, United States
5756 Georgia Ave NW
N/A
+1 8007464726
Wheelchair-accessible entrance
The young man, new to RCN, came to my home last week (unfortunately, I've already forgotten his name ... my apologies but please find out who he is and make sure he knows he is a valuable RCN employee). He was professional and informative. After hearing what I had to say about the issue, it took him less than a few minutes to figure out the 'source' of the problem, to replace the failing piece of equipment. And throughout, he was so personable. Not for the first time, he is one of the RCN kids who knows what he's doing and is calming. Thank you
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I have been an RCN customer for 6 years and each year the price creeps up with no increase in value or services. Reaching a customer service rep takes so long it is maddening (and that is before the excuse of Covid). Any time I would call they would thank me for my \X years of service\ but NEVER offered to upgrade services for that loyalty. When a service was needed, the technicians NEVER came within the scheduled slot and were often rude and unprofessional. When the bill finally hit 190/month (15% increase \because it was January\, according to the customer service rep) for slow internet, about 10 tv channels and home phone, I bailed!
I've had several issues with RCN. The technicians I've had over have been unprofessional and rude. I was even told by one of them to buy a modem that it turned out RCN doesn't support. The download speed has been at 5 Mbps or lower consistently. One technician told me another RCN technician had spliced my wires. My bill has gone up but my service is terrible. I've used RCN, Xfinity, and Verizon. RCN has been by far the worst.
We had to wait two days to schedule and appointment, which is understandable during this crisis, but the tech came exactly when scheduled, was polite, efficient, determined that our loss of internet was a failure of the modem and gave us a new one, upgraded at no cost. Much appreciated!
Your repairman was very courteous, professional and efficient.
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