Washington, United States
1314 14th St NW Suite A
$$
+12025253712
N/A
I recently took my nephews bike in for a tune up. They said the bike would be ready by Friday 10/30. When he called on Friday they could not find his bike. He asked how much the tune up would be over the phone and they said it would be 105.00. Fast forward to Sunday. They claimed to have replaced the chain and rear cassette and the price had jumped up to 175.00. I looked over the bike and found rust on the chain and rear cassette. Clearly, they had not been replaced at all. Also, the chain was covered in thick black grease. Usually a tune up includes chain cleaning and new grease which should not be black. I took the bike back to them and luckily I was able to get the manager to admit that they had not worked on the bike at all, even though it had been in their shop for 8 days! The bike mechanic (who was wearing a tie and vest that were very clean) then tried to argue with me and lie and say that the work had been done! I used to take my bikes to this shop all the time when they operated under the old management and the work was always done correctly. I hope they get their business together soon and realize that having new management is not an excuse for lying and attempting to rob costumers. It’s safe to say I will never recommend this place to anyone else. On a positive note I was able to get a full refund for my nephew.
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I am SO impressed with Rollin Cycles bike shop!!! I came in to repair my rear tire and met John, a young Penn State grad who has recently begun managing the shop. Ron, one of the store's mechanics, threw in a free tune-up of my breaks! More than helpful and professional!
I literally never write reviews but these guys were awesome!! I just picked up cycling as a new quarantine hobby and the entire staff was so friendly and helpful. They answered all my questions, helped me pick out exactly what I needed for my bike, and even installed everything for me and taught me how to use it correctly. Will definitely be going back for all future bike needs!!
I have been riding bikes since I was on a bike racing team in college. Usually I do all of my own work, but I took my bike in to get a complete tune up last week. Service was incredible and they did an immaculate job with every detail in regards to my bike. The front staff were very friendly and helpful, and the cost of service was 60% that of other competitors. I used to only use Contes, but this establishment outshines them in terms of cost and service. I will be coming back regularly.
I rented a bike here and had a great experience. The bike was awesome. I went about 40 miles on it no problem. It was a hybrid bike but it still rode quickly and was able to handle some of the more dicey parts of the streets and trails in rock creek. They also had my size! I’m 6’3 so was happy about that. Also much cheaper than other places I checked. Bike came with a tool kit and lock. Beautiful forest is about a 10 min ride away from the shop.
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