Washington, United States
1631 14th St NW
$
+1 2024700200
N/A
Kerbside pickupIn-store pick-upIn-store shopping
If you’re not familiar with Shinola, I recommend you read about their story and why they’re a growing company. Based out of Detroit, they are reinvigorating a storied American brand, and a storied American city. They believe in the beauty of craftsmanship and the manufacturing industry. They believe in the history and future of Detroit. They are working to define American luxury through American quality. The DC Shinola store is located in the bustling and trendy 14th St corridor. The store is stocked with watches (their featured craft), watch accessories, bags and small accessories, bicycles, and jewelry. You’ll notice the high level of quality and craftsmanship in everything they produce. If you’re someone who wants something that’s even more unique, they also do custom watches. Staff are pretty knowledgeable and friendly. Everything comes with a high price tag. So, is it worth the price and hype? That’s up to you, your budget, and beliefs.
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Beautiful store, very clean and the greatest sales representative ever, Freda, she was excellent. It was my first time in the store and I called the evening before, explained to Freda what I was looking for, went in today with no wait time, she explained everything that I needed to know about the watch that I purchased. You ROCK Freda!
Bought a very nice watch here about two years ago, with a limited lifetime warranty. When I took it in for a repair today, I was told there was no way to know whether the repair would be covered under the warranty, and no way to estimate what the cost might be. The sales rep refused to give me a ballpark figure of any kind. Refused to say whether she had ever helped someone complete a watch repair and what it cost. Refused to ask one of her (many) colleagues on the shop floor if they could help. I gave up and left with my broken watch. It's rare to find customer service this bad, especially at a place selling higher-end products.
Awesome store full of high quality items. Very friendly staff, clean well layed out store. Parking here is hit it miss but a blocks walk is well worth the extra effort. To fully appreciate this store I'd suggest reading up on their back story...it's pretty cool.
Love all their watches and the ability to customize them. The leather and watches are handmade. It is pricey next to typical retail, but feeling the quality it seems right. It's a great feeling supporting such a high-quality product that's American-made in Detroit--with reminders on the back of the watches and the watch face. The staff is very attentive and the store is beautifully designed.
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