Washington, United States
301 New York Ave NE
N/A
+1 2025477500
I had a great experience. On the good side, the staff were awesome and incredibly helpful. They were readily available to help with any issues or questions. Also, the location was incredibly convenient. Being 5 minutes from my house and a U-Haul facility made it a wonderfully convenient option for me. On the the bad side, the unit could have been a bit cleaner when I moved in. Overall it was a very good experience and I'd store things there again.
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This review is long overdue as I had such a great experience, I should've left this long ago, but had to move so quickly. Considering the manager accommodated me I knew I would need to eventually find the time. I had to leave on a weekend with little notice and he still allowed me to do so without any penalty. That's understanding at its finest. I highly recommend this location for its management. Thank you!
Can't say enough great things about this facility! John (the manager) is the best and always so accommodating. They keep the facilities clean, accessible, and welcoming at all time. Anything that ever came up I was able to hash out with John immediately and he always made a way to keep his renters happy. Many thanks and I hope the next place lives up to the new standard y'all created!
I was able to reserve and rent the locker online by inputting some information, uploading my drivers' license and providing my credit card information. They followed up with me on the phone soon thereafter and when I showed up to move in the next day, it was a seamless process. The facility was clean and easy to access (with my personalize PIN). The clerk was helpful and engaging. My only two suggestions would be to allow an automatic gate exit when you pull up to the gate (now you have to use a PIN to open the gate to leave) and better inside lighting.
Store manager at the New York Ave, DC location was SO helpful each time I saw her. The first time I came, I arrived 30 mins late and she STILL allowed me to come in and set up my unit and was so kind and helpful throughout the entire process. The employees are always willing to go the extra mile to help - happy that I trusted them with my items. Definitely recommend
Deli
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