U.S. Women's Chamber of Commerce

Ivan Konermann

Our company has been working to get EDWOSB certified and chose USWCC as an approved third party provider for this service. We partially chose them because they had a Certification Assist program where a team member would review pre-submission documents and provide guidance on parts to improve, explain more thoroughly, etc. The Certification Assist part of this experience was excellent. Directions were clear and concise, and contact with the representative was straightforward, with replies to questions typically provided within 1 day. This part of the USWCC offering deserves 5 stars. The formal certification program started off alright with a different document submission process than the Certification Assist. In working through this part, what stood out is the challenge in having clear & complete communication with team members. The \live chat\ feature on the website and described on the phone number is not live at all. USWCC team members will reply within 1-2 days, and have consistently not been helpful in confirming simple information, such as receipt of a document that was uploaded on their site a week ago. This lack of timely feedback is surprising when the USWCC claims on its website that it is unaffected by team members working from home due to Covid. For any business looking to get certified, our recommendation is to use the certification assist program that USWCC offers, and then go a different route for formal certification. Find a company that can and will reply to questions in a timely manner and that answers phone calls or \live chats\.

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