Washington, United States
1728 14th St NW
$$
+1 2029862165
N/A
DeliveryIn-store pick-upIn-store shopping
Assembly service
I was weary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.
like
I love the items in the store. Very stylish and very unique. 2 full floors of sofas, pillows, dishes, pot holders, baskets, wall decor and more. Easy to stay in store and \look\..sure to find an item for your home or gift for another. Can't really talk about customer service except to say no one acknowledged or ask me did I need help to find an item. I was on my own..succeed
I have never been treated so disrespectfully by a company. My bed was delayed already once. OK, it can happen. Now it was supposed to be delivered by tomorrow and so far no news or notifications whatsoever. I called the customer service five times. Always being placed on hold, then the call either disconnects or I get hung up on. I finally manage to speak to someone from the furniture department. They do not know where the bed is. Big mystery... I have to fill in a \track your order\ form that will take 3-5 business days to process. Meanwhile I am still sleeping on the floor... It is just not worth the money (these beds are not cheap), time or energy!
Had a great experience getting items for my wedding here. Kimberly’s service was incredible.
If we could give no stars we would. Orders placed during Labor Day Sale for a sofa and futon. They've LOST the sectional and futon. Orders placed again- Now one sofa is further delayed by an additional 3 weeks, which we find out the day it was supposed to be delivered, and the other one has been ACCIDENTALLY CANCELED! Delivery dates have come and gone. COUNTLESS hours on the phone. NO ACCESS to a manager. They don't let you talk to one, they put you on hold, come back, promise to fix the problem, and meanwhile 8 weeks of living in an apartment with nowhere to sit, and no one cares. Apathetic. staff. But they keep your money! And please don't blame COVID. We have all adjusted and continued to work since March. Why haven't you? So disappointed and frustrated. Shame on you- RUN don't walk away from this company.
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